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Outsourcing and offshoring business services
Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
Book
The Dialectical Meaning of Offshored Work
\"The Dialectical Meaning of Offshored Work analyzes how offshoring investments function as a platform for intercultural encounters among corporate actors and local populations of hosting communities. The book synthesizes ethnographic research, media reviews, and policy analysis to examine how localized forms of offshoring production occur in social, political and economic processes to highlight dilemmas connected to mobility of capital, modernization, social equality and capitalist expansion. The book delineates the complex interplay between Western neoliberalism and a transforming post-socialist Europe, to show the complex ways in which offshoring production infiltrates local communities. Analyzing issues of labor, work and employment, this book engages with current scholarship on critical management, sociology, anthropology, and East European studies\"--
eBook
Outsourcing Economics
Outsourcing Economics has a double meaning. First, it is a book about the economics of outsourcing. Second, it examines the way that economists have understood globalization as a pure market phenomenon, and as a result have 'outsourced' the explanation of world economic forces to other disciplines. Markets are embedded in a set of institutions - labor, government, corporate, civil society, and household - that mold the power asymmetries that influence the distribution of the gains from globalization. In this book, William Milberg and Deborah Winkler propose an institutional theory of trade and development starting with the growth of global value chains - international networks of production that have restructured the global economy and its governance over the past twenty-five years. They find that offshoring leads to greater economic insecurity in industrialized countries that lack institutions supporting workers. They also find that offshoring allows firms to reduce domestic investment and focus on finance and short-run stock movements.
eBook
The dialectical meaning of offshored work : neoliberal desires and labour arbitrage in post-socialist Romania
\"The Dialectical Meaning of Offshored Work analyzes how offshoring investments function as a platform for intercultural encounters among corporate actors and local populations of hosting communities. The book synthesizes ethnographic research, media reviews, and policy analysis to examine how localized forms of offshoring production occur in social, political and economic processes to highlight dilemmas connected to mobility of capital, modernization, social equality and capitalist expansion. The book delineates the complex interplay between Western neoliberalism and a transforming post-socialist Europe, to show the complex ways in which offshoring production infiltrates local communities. Analyzing issues of labor, work and employment, this book engages with current scholarship on critical management, sociology, anthropology, and East European studies\"-- Provided by publisher.
Book
Establishing trust in offshore software outsourcing relationships: an exploratory study using a systematic literature review
Offshore software outsourcing is a widely used business strategy for producing high-quality software at low cost. Trust plays a vital role in establishing the offshore software outsourcing relationships between client and vendor organisations. The objective of this research study is to identify factors via systematic literature review (SLR) that are important for establishing trust in offshore software outsourcing relationships. The authors have performed an SLR by applying the customised search strings, which were derived from the research questions. The authors have identified factors such as face-to-face meeting, better communication, contract management between client and vendor, defining processes, tools, procedures and policies, reliable management, knowledge sharing, mutual expectations, better client-vendor relationship and training programmes that are generally considered critical for establishing trust in offshore software outsourcing relationships. The results also reveal the similarities and differences in the factors identified through different study strategies and in different continents. Offshore software outsourcing companies should focus on the frequently cited factors in order to compete in the offshore software outsourcing business.
Journal Article
Global Sourcing and Foreign Knowledge Seeking
We develop and test a rigorous theoretical account of firm global sourcing decisions, distinguishing the antecedents of offshore integration from those of offshore outsourcing. Although traditional theories of global sourcing focus on lowering costs, we argue that as high-performing firms seek to develop new capabilities by tapping into foreign knowledge, they will increasingly turn to offshore integration to reap colocation benefits and overcome expropriation challenges. By contrast, offshore outsourcing will be preferred by less profitable firms seeking to tap into low-cost inputs, especially as investments in information technology lower monitoring costs. Empirical analysis of a comprehensive panel of cross-border product transfers by U.S. manufacturing multinational corporations from 1989 to 2004 reveals support for these arguments. Our study thus highlights the effect of foreign knowledge seeking on global sourcing and helps explain recent trends in this increasingly important phenomenon, especially the increasing reliance on offshore integration in technology intensive industries.
This paper was accepted by Bruno Cassiman, business strategy.
Journal Article
The Offshoring of Engineering
The engineering enterprise is a pillar of U.S. national and homeland security, economic vitality, and innovation. But many engineering tasks can now be performed anywhere in the world. The emergence of \"offshoring\"- the transfer of work from the United States to affiliated and unaffiliated entities abroad - has raised concerns about the impacts of globalization.
The Offshoring of Engineering helps to answer many questions about the scope, composition, and motivation for offshoring and considers the implications for the future of U.S. engineering practice, labor markets, education, and research. This book examines trends and impacts from a broad perspective and in six specific industries - software, semiconductors, personal computer manufacturing, construction engineering and services, automobiles, and pharmaceuticals.
The Offshoring of Engineering will be of great interest to engineers, engineering professors and deans, and policy makers, as well as people outside the engineering community who are concerned with sustaining and strengthening U.S. engineering capabilities in support of homeland security, economic vitality, and innovation.
eBook
Offshore Outsourcing Risk Management for Pakistan
Software offshore outsourcing is strong pillar of software development. Software offshore outsourcing involves many risks, due to internal or external factors, that must be recognized and managed. Each organization that deals with the offshore outsourcing must be well aware of all the risk factors and barriers in the offshore outsourcing to maintain the quality of their product. It is very important for the Pakistan’s software industry to improve and maintain the quality of the products with minimal risk and compete with other countries in offshore outsourcing. The problem addressed in this research article is to minimize the risks occurring in offshore software outsourcing. For that purpose, we propose some offshore outsourcing risk mitigation guidelines for the software industry of Pakistan. We use empirical analysis and the qualitative method. A comprehensive literature review is carried out. The risk factors related to offshore outsourcing specifically for Pakistan’s software industry are generated empirically.
Journal Article
Reading and writing in the global workplace
Reading and Writing in the Global Workplace: Gender, Literacy, and Outsourcing in Ghana by Beatrice Quarshie Smith explores the conditions that underlie the outsourcing of US data-processing work in Ghana. Here Beatrice Quarshie Smith describes the convergence and interplay of at least four different socio-economic forces: (1) the digital and satellite technology enabling virtual environments for global outsourced data-processing; (2) the historical development of Ghana as a politically-stable Anglophone society with a relatively strong tradition of public education; (3) the neoliberal economic restructuring policies advanced by the World Bank and the International Monetary Fund; and (4) the ready availability of women seeking to enter the formal wage economy either to seek independence from their roles within traditional families, or in order to support their families. The author’s comparative study of two distinctly different workplaces reveals significant insights about problems of organizational hierarchy and management-employee relations in the cross-cultural environments of out-sourced business and IT process work. Through extensive interviews, the book sheds light on the educational backgrounds, day-to-day struggles, fears, and aspirations of the workers. Quarshie Smith develops this multi-faceted analysis with keen insights into the representational limitations and ethical responsibilities of the researcher. This pioneering study about outsourced data-processing work in West Africa opens up a new area for research and offers a fresh perspective from which to consider outsourcing in other regions of the globe.
eBook