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The ETTO Principle: Efficiency-Thoroughness Trade-Off
Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures.
eBook
Key Performance Indicators
The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content
Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization's current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex—essentially rendering them ineffectual, or at worse, counterproductive. Key Performance Indicators provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards.
Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included toidentify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide:
* Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology
* Explains the 12-step model for developing and using KPIs with guidelines
* Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance
* Features the \"KPI Project Leaders Corner\" which provides readers with essential information and useful exercises
* Includes an array of practical tools—templates, checklists, performance measures—and a companion website (www.davidparmenter.com)
Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4 th Edition is important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.
eBook
Design and Development of an Advising Chatbot as a Student Support Intervention in a University System
The purpose of this study was to share the design and development case of Advising Virtual Assistant (AVA), a chatbot created to provide support in academic advising in higher education. By analyzing participants’ usage data and chatbot performance, we attempted to understand how students engage with AVA to fulfill their advising needs. AVA effectively delegated repetitive and prescriptive advising services thus enabling efficient utilization of human resources. Students’ usage data and chatbot performance data showed increased engagement with academic advising and faster, readily available access to academic advising resources. Additionally, this study presented insights gained from the challenges faced during the integration of the chatbot and suggested directions for future research. The findings of this study are expected to aid academic advisors and university leadership in developing more efficient communication channels via a chatbot that can support the university’s goals.
Journal Article
The Process of Developing a Digital Repository for Online Teaching Using Design-Based Research
The Purdue Repository for Online Teaching and Learning (PoRTAL) was developed as an Open Educational Resource (OER) for graduate students and faculty in higher education settings to enhance their online teaching skills and strategies. The PoRTAL team used a design-based research approach (DBR; Wang & Hannafin, Educational Technology Research and Development, 53(4), 5–23, 2005). In this study context, we used Van Tiem et al.’s (2012) model to identify problems faced by instructors who struggled with or were new to online teaching from a Human Performance Technology (HPT) standpoint. To address the identified needs, we created resources for online teaching and embedded our research within practical activities to further study our design process. Our efforts resulted in an HPT-OER Model for Designing Digital Repositories. The purpose of this paper is to share the DBR process that we used to develop an OER repository within an HPT model.
Journal Article
K12 Practitioners’ Experiences Implementing Human Performance Improvement: Processes, Products, and Potentials
This case study using collaborative autoethnographic methods explores the experiences of two K12 practitioners as they implemented, and continue to implement, human performance improvement (HPI) in their professional practice. The connection between HPI and instructional design and technology is well documented, but there is not much empirical work examining how the HPI process is utilized in K12 organizations. Using practitioner reflections and semi-structured interviews, our team identified three themes that categorized practitioners’ experiences: 1. How practitioners conduct HPI, 2. The outcomes of HPI, and 3. Why one should use HPI. Differences between the two practitioners were also discussed. Overall, we concluded that there is a definitive place for HPI in a K12 setting as it can result in meaningful organizational change, save time when diagnosing problems, and empower educators. We conclude with the realization that not all practitioners will be able to adopt this approach within their organizations seamlessly.
Journal Article