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The rapid rise of ChatGPT has introduced a transformative tool that enhances productivity, communication, and task automation across industries. However, concerns are emerging regarding the addictive potential of AI large language models. This paper explores how ChatGPT fosters dependency through key features such as personalised responses, emotional validation, and continuous engagement. By offering instant gratification and adaptive dialogue, ChatGPT may blur the line between AI and human interaction, creating pseudosocial bonds that can replace genuine human relationships. Additionally, its ability to streamline decision-making and boost productivity may lead to over-reliance, reducing users' critical thinking skills and contributing to compulsive usage patterns. These behavioural tendencies align with known features of addiction, such as increased tolerance and conflict with daily life priorities. This viewpoint paper highlights the need for further research into the psychological and social impacts of prolonged interaction with AI tools like ChatGPT.

In three laboratory experiments, we examine the impact of personally relevant failures (PeRFs) on users’ perceptions of a collaborative robot. PeR is determined by how much a specific issue applies to a particular person, i.e., it affects one's own goals and values. We hypothesized that PeRFs would reduce trust in the robot and the robot's Likeability and Willingness to Use (LWtU) more than failures that are not personal to participants. To achieve PeR in human–robot interaction, we utilized three different manipulation mechanisms: (A) damage to property, (B) financial loss, and (C) first-person versus third-person failure scenarios. In total, 132 participants engaged with a robot in person during a collaborative task of laundry sorting. All three experiments took place in the same experimental environment, carefully designed to simulate a realistic laundry sorting scenario. Results indicate that the impact of PeRFs on perceptions of the robot varied across the studies. In experiments A and B, the encounters with PeRFs reduced trust significantly relative to a no failure session. But not entirely for LWtU. In experiment C, the PeR manipulation had no impact. The work highlights challenges and adjustments needed for studying robotic failures in laboratory settings. We show that PeR manipulations affect how users perceive a failing robot. The results bring about new questions regarding failure types and their perceived severity on users' perception of the robot. Putting PeR aside, we observed differences in the way users perceive interaction failures compared (experiment C) to how they perceive technical ones (A and B).

Personal relevance is a key driver of individual climate action. It is also related to media use and interpersonal communication, which the current study examines from two perspectives. First, individuals may find climate change personally relevant because they experience it vicariously through the media and other information sources. Second, they may engage with climate change information because the issue is personally relevant. This study tested these models using structural equation modeling of online survey data from representative samples in Singapore (n = 1,997) and the United States (n = 2,009). Findings supported both models, albeit the first one more strongly. In the first model, the relationship between the use of traditional audiovisual media and personal relevance was serially mediated by perceived experience and perceived risk. The indirect effect was the same to two decimals in both countries (β =.12), suggesting that traditional audiovisual communication about climate change may be key to promoting public engagement with climate change. In the second model, personal relevance positively predicted the use of traditional audiovisual and textual media, social media, and interpersonal communication. In both countries, those paths had medium effect sizes (β >.29). These findings do not resolve which causal direction is correct, and it is possible that both occur simultaneously in sort of reinforcing spiral.

PurposeThis study examines how technical drivers as well as social drivers influence organic communication and top management involvement (TMI) in new product development (NPD) projects. Technical drivers are of strategic importance and product innovativeness and social drivers are of intrinsic and extrinsic relevance. Organic communication is defined as continuous, bidirectional and informal communication between top management and the NPD teams. Further, arguing that TMI must be studied as a multifaceted construct, it is conceptualized to occur as guidance, active motivation and providing resources and creating a tolerant climate. Subsequently, the effect of TMI and organic communication on NPD performance is investigated.Design/methodology/approachThe data set, collected via surveys from top managers and project managers involved in 86 NPD projects in 85 firms, is analyzed using PLS structural equation modeling.FindingsThe authors show that the strategic importance of the project has a positive influence on TMI through active motivation, providing resources and creating a tolerant climate for innovation, but does not have an effect on guidance. Results also show that active motivation and organic communication improve budget and schedule adherence, whereas providing guidance and stimulating a tolerant climate have detrimental effects. In summary, the results show that only active motivation enhances all types of performance while stimulating a tolerant climate appears to have the opposite effect. The results revealed that organic communication between top management and the NPD team has a strong positive effect on all elements of TMI (providing guidance, actively motivating the NPD team, providing resources and creating a tolerant climate). In other words, when top management communicates with the NPD team throughout the project in an informal way and listens to them in addition to engaging in a one-way communication, they are more likely to be seen by the team as being deeply involved in the project.Practical implicationsExecutives must walk a managerial tightrope to actively motivate and to assist in providing resources, yet they must not be overbearing with direct guidance and must limit their tolerance for failures.Originality/valueInvolvement of key organizational actors such as top management and the link to project performance has attracted significant attention in research. However, nuanced empirical insights into the dyad of top management and project teams has so far been absent. The study’s findings detail the effect of technical and social drivers of top management involvement in new product development projects. Most notably, (1) the effect of motivation and stimulating a tolerant climate on performance, and (2) the effect of organic communication on top management involvement. Moreover, this study is unique in that it empirically examines TMI from both top management and team perspectives.

Abstract The faces of our friends and loved ones are among the most pervasive and important social stimuli we encounter in our everyday lives. We employed electroencephalography to investigate the time line of personally relevant face processing and potential interactions with emotional facial expressions by presenting female participants with photographs of their romantic partner, a close friend and a stranger, displaying fearful, happy and neutral facial expressions. Our results revealed elevated activity to the partner’s face from 100 ms after stimulus onset as evident in increased amplitudes of P1, early posterior negativity, P3 and late positive component, while there were no effects of emotional expressions and no interactions. Our findings indicate the prominent role of personal relevance in face processing; the time course of effects further suggests that it might not rely solely on the core face processing network but might start even before the stage of structural face encoding. Our results suggest a new direction of research in which face processing models should be expanded to adequately capture the dynamics of the processing of real-life, personally relevant faces.

This paper investigates under what conditions a good corporate social responsibility (CSR) can compensate for a relatively poor corporate ability (CA) (quality), and vice versa. The authors conducted an experiment among business administration students, in which information about a financial services company's CA and CSR was provided. Participants indicated their preferences for the company's products, stocks, and jobs. The results show that for stock and job preferences, a poor CA can be compensated by a good CSR. For product preferences, a poor CA could not be compensated by a good CSR, at least when people thought that CA is personally relevant to them. Furthermore, a poor CSR could be compensated by a good CA for product, stocks, and job preferences.

Previous studies have shown that addiction is associated with an attentional bias towards external stimuli. However, it is currently unclear whether this bias extends to internal attention. The aim of the present study was to address this question within the Incentive Sensitization theory framework. To this end, structural equation models delineating the relationships between nicotine dependence, the imbalance of wanting and liking (WmL), personal relevance of smoking consequences, and antismoking intention were tested using online survey data of 826 tobacco users. Consistent with previous findings, WmL was disrupted with increasing nicotine dependence. The key finding was that a moderate positive correlation was observed between WmL and personal relevance of positive consequences, which suggests that dependence-related attentional bias might not only relate to the processing of external stimuli but also to what an individual considers important, which is linked to the distribution of internal attention. However, such attentional bias might not apply to all smokers to the same extent, based on the comparison of latent profiles of smokers. The findings indicate that the bias of internal attention may play a significant role in both the initiation of smoking cessation, as well as in the likelihood of relapse. This suggests that including a more diverse array of topics in health communication could be beneficial, given the varying emphasis on smoking consequences among different profiles.

Emotional stimuli attract attention and lead to increased activity in the visual cortex. The present study investigated the impact of personal relevance on emotion processing by presenting emotional words within sentences that referred to participants’ significant others or to unknown agents. In event-related potentials, personal relevance increased visual cortex activity within 100 ms after stimulus onset and the amplitudes of the Late Positive Complex (LPC). Moreover, personally relevant contexts gave rise to augmented pupillary responses and higher arousal ratings, suggesting a general boost of attention and arousal. Finally, personal relevance increased emotion-related ERP effects starting around 200 ms after word onset; effects for negative words compared to neutral words were prolonged in duration. Source localizations of these interactions revealed activations in prefrontal regions, in the visual cortex and in the fusiform gyrus. Taken together, these results demonstrate the high impact of personal relevance on reading in general and on emotion processing in particular.

One's own name seems to have a special status in the processing of incoming information. In event-related potential (ERP) studies this preferential status has mainly been associated with higher P300 to one's own name than to other names. Some studies showed preferential responses to own name even for earlier ERP components. However, instead of just being self-specific, these effects could be related to the processing of any highly relevant and/or frequently encountered stimuli. If this is the case: (1) processing of other highly relevant and highly familiar names (e.g., names of friends, partners, siblings, etc.) should be associated with similar ERP responses as processing of one's own name and (2) processing of own and close others' names should result in larger amplitudes of early and late ERP components than processing of less relevant and less familiar names (e.g., names of famous people, names of strangers, etc.). To test this hypothesis we measured and analyzed ERPs from 62 scalp electrodes in 22 subjects. Subjects performed a speeded two-choice recognition task-familiar vs. unfamiliar-with one's own name being treated as one of the familiar names. All stimuli were presented visually. We found that amplitudes of P200, N250 and P300 did not differ between one's own and close-other's names. Crucially, they were significantly larger to own and close-other's names than to other names (unknown and famous for P300 and unknown for P200 and N250). Our findings suggest that preferential processing of one's own name is due to its personal-relevance and/or familiarity factors. This pattern of results speaks for a common preference in processing of different kinds of socially relevant stimuli.

The MOOC (Massive Open Online Course) providers promote their courses as education that builds marketable skills. However, little research examines the role of relevance in the success of MOOCs or how this relevance influences learner behaviors. This study highlights the importance of MOOC relevance by decomposing it into personal relevance and social relevance and then examining their effects on learner satisfaction. Based on Expectation-Confirmation Model and DeLone and McLean's information system success model, our proposed theoretical framework elaborates on the relationship among personal relevance, social relevance, perceived usefulness, subjective norms, confirmation, satisfaction, and continuance intention. We analyzed survey data collected from 343 MOOC learners, finding both personal and social relevance positively associated with confirmation and satisfaction. Confirmation positively influences perceived usefulness and satisfaction, while continuance intention is enhanced by learner satisfaction and subjective norms. However, the impact of perceived usefulness on satisfaction is not significant. This study contributes to Information Systems (IS) literature by demonstrating the role of relevance in the growth and success of MOOCs. Additionally, our findings contribute to the IS education literature by highlighting the need for more personally and socially relevant curricula if traditional IS programs are to remain competitive in an era of increasing educational opportunities.