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E-Government in Canada: Transformation for the Digital Age
The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pressures for greater openness and accountability intensify. The result is widening experimentation with online democracy. The e-governance focus is thus shifting toward issues of transparency and trust - and new possibilities for re-conceptualizing how power is organized and deployed. In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust. This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out the major challenges and choices that lie ahead. The findings will be of interest to those studying or working in the world of public sector management and e-governance.
eBook
Evidence-based policy-making in Canada : a multidisciplinary look at how evidence and knowledge shape Canadian public policy
\"Considers how governments in Canada have historically interacted with research and what directions these interactions may take in the future.\"--Publishers website
Book
Digital State at the Leading Edge
Digital State at the Leading Edgeis the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.
eBook
Thinking government : public administration and politics in Canada
\"Thinking Government: Public Administration and Politics in Canada, fourth edition, is a comprehensive introduction to public administration and public sector management. This book places Canadian government and public administration within its political context and covers such important topics as the institutions of the federal government, financial and human resources management, and accountability and responsibility. Fully updated throughout, Thinking Government, fourth edition, is perfect for Canadian public administration courses.\"-- Provided by publisher.
Book
Whatever Happened to the Music Teacher?
Thirty years ago, Anglo-American politicians set out to make the public sector look like the private sector. These reforms continue today, ultimately seeking to empower elected officials to shape policies and pushing public servants to manage operations in the same manner as their private-sector counterparts. In Whatever Happened to the Music Teacher?, Donald Savoie provides a nuanced account of how the Canadian federal government makes decisions. Savoie argues that the traditional role of public servants advising governments on policy has been turned on its head, and that evidence-based policy making is no longer valued as it once was. Policy making has become a matter of opinion, Google searches, focus groups, and public opinion surveys, where a well-connected lobbyist can provide any answers politicians wish to hear. As a result, public servants have lost their way and are uncertain about how they should assess management performance, how they should generate policy advice, how they should work with their political leaders, and how they should speak truth to political power - even within their own departments. Savoie demonstrates how recent management reforms in government have caused a steep rise in the overhead cost of government, as well as how the notion that public administration could be made to operate like the private sector has been misguided and costly to taxpayers. Abandoning \"textbook\" discussions of government and public service, Whatever Happened to the Music Teacher? Is a realistic portrayal of how policy decisions are made and how actors and institutions interact with one another and exposes the complexities, contradictions present in Canadian politics and governance.
eBook
Workfare
Quad delves into the definition and history of workfare, and then continues with a critical and comparative analysis of workfare programs in six jurisdictions: California, Wisconsin, New York, Alberta, Ontario, and New Brunswick.
eBook
Provincial & Territorial Ombudsman Offices in Canada
Parliamentary ombudsmen are appointed to investigate citizens' complaints and to provide checks on government administrative activity. In Canada, there are ten provincial and territorial ombudsmen, each with mandates over the whole of the public service within their regions. Though each ombudsman presents an annual report on his or her activities, there has been little sustained evaluation of the position's impact or its effectiveness.In this collection, contributors describe and assess the performance of the ten ombudsman offices in light of their multiple and evolving functions. Ombudsmen both investigate citizens' complaints and direct them to already-existing agencies. They sometimes educate the public about administrative processes and initiate probes of systemic issues in need of amelioration or change. An important evaluation of a little-studied institution, Provincial and Territorial Ombudsman Offices in Canada offers background and theory, case studies, and perspectives on the emerging challenges for the office in the twenty-first century.
eBook