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Public Service Motivation Concepts and Theory: A Critique
With its growth in popularity, public service motivation (PSM) research has been subjected to increasing critical scrutiny, but with more focus on measurement and models than on concepts. The authors examine PSM against standard criteria for judging the strength of concepts (e.g., resonance, parsimony, differentiation, and depth). After providing a critique of PSM concepts, they conclude with suggestions for research programs that could improve the explanatory power of PSM theory.
Journal Article
Are digital business and digital public services a driver for better energy security? Evidence from a European sample
This paper empirically analyses the impacts of the digital transformation process in the business and public sectors on energy security (ES). We employ 8 indicators to represent four aspects of energy security, including availability, acceptability, develop-ability, and sustainability. Digital businesses development is captured by e-Commerce (including e-Commerce sales, e-Commerce turnover, e-Commerce web sales) and e-Business (including customer relation management (CRM) usage and cloud usage). Digital public services development is reflected by business mobility and key enablers. Different econometric techniques are utilized in a database of 24 European Union countries from 2011 to 2019. Our estimation results demonstrate that digital businesses play a critical role in improving the acceptability and develop-ability of energy security, while digitalization in public services supports achieving energy sustainability goals. The use of modern digital technology such as big data, cloud computing is extremely important to ensure the security of the energy system, especially the availability of energy. For further discussion on the role of digital public services, we reveal a nonlinear association between digitalization in the public sector and energy intensity and energy consumption, suggesting the acceptability and develop-ability of energy security can be enhanced if the digital transformation process achieves a certain level.
Journal Article
A Meta-Analysis of the Relationship between Public Service Motivation and Job Satisfaction
In recent years, much research has been conducted on the relationship between public service motivation (PSM) and various outcomes, including job satisfaction. This article presents a meta-analysis aggregating the effects of PSM on job satisfaction. Meta-regression analysis is used to assess the impact of numerous study characteristics and to identify potential issues of publication bias. The findings, based on 28 separate studies, show no evidence of publication bias and support the positive relationship between PSM and job satisfaction. Furthermore, the results support the importance of providing individuals with the opportunity to serve the public within this relationship. Given the organizational benefits that can be derived from improved job satisfaction and the focus of PSM research on its implications for job satisfaction, these findings are of interest to both academics and practitioners in the field of public administration.
Journal Article
A Job Demands-Resources Approach to Public Service Motivation
This article uses job demands–resources theory to build a model of public service motivation (PSM). Public service motivation determines how employees in the public sector deal with their daily job demands and resources. Highly motivated public servants are able to deal with their job demands and prevent exhaustion. Additionally, because of their sense of calling, they are motivated to mobilize their job resources to stay engaged and perform well. However, if job demands are consistently high and job resources are consistently low, highly motivated public servants will lose their psychological resources, resulting in lower PSM. Reduced PSM, as a consequence, may strengthen the loss cycle of job demands and exhaustion and weaken the gain cycle of job resources and engagement. Public service managers and employees may use this model to optimize their work environment on a day-to-day basis.
Journal Article
The investment state : charting the future of social policy
\" Social investment is a strategy that addresses neoliberal austerity by putting private capital to public purpose. An investment state serves as a sequel to the welfare state by maximizing capability, expanding employee benefits, implementing evidence-based policy, democratizing polity and commerce, and advancing social and institutional inclusion. The Investment State provides a template for future social policy, which can be adapted to cities, states, nations, and international trade agreements. It serves as a sequel to the author's previous book, The Dynamic Welfare State (OUP, 2016) -- which included a theory of welfare state decline -- by envisioning a new paradigm for social programs. \"-- Provided by publisher.
Book
Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future
How has research regarding public service motivation evolved since James L. Perry and Lois Recascino Wise published their essay \"The Motivational Bases of Public Service\" 20 years ago? The authors assess subsequent studies in public administration and in social and behavioral sciences as well as evolving definitions of public service motivation. What have we learned about public service motivation during the last two decades? What gaps in our understanding and knowledge have appeared with respect to the three propositions offered by Perry and Wise? This essay charts new directions for public service motivation scholarship to help clarify current research questions, advance comparative research, and enhance our overall understanding of individuals' public service motives.
Journal Article