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LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors -- increasing sales, satisfaction and loyalty while reducing service costs.

LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors -- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani(TM) platform engages the right customer, at the right time, with the right communications channel.

An employee can handle 10 to 15 customers per hour over the phone, but 20 to 35 an hour using a chat service, [Robert LoCascio] said. The reason is chat windows make it easy to help multiple customers at one time. Plus, businesses that sign up for LivePerson or Chat4help don't have to install new computer hardware or upgrade their Web sites. Both companies are application service providers, which means that every chat is routed from your Web site, through their servers, to your employees. New York-based LivePerson offers three tiers of service. LivePerson Pro Edition, for small companies, is $99 a month, per seat. LivePerson Service Edition is $250 to $500 per month, per seat. LivePerson Sales Edition is $2,500 a month, per seat. The more expensive editions have additional features, such as customer tracking. For instance, if online shoppers have items in their cart but are lingering for more than 10 minutes, a salesperson can ask in a pop-up window if they need help.

Taconic Investment Partners invests in and manages commercial real estate in the New York metropolitan area. It owns about 10 office, multifamily residential, and mixed-use properties totaling more than 7 million sq. ft. of space in Manhattan, Brooklyn, the Bronx, and Coney Island. The company's Taconic Management division handles property management, leasing, and construction management duties. Founded in 1997 by co-CEOs Charles Bendit and Paul Pariser, Taconic Investment Partners has also owned properties in Atlanta, Chicago, and Washington, DC.

The Partnership for New York City is a group of business leaders pledged to work for the economic and cultural betterment of all five boroughs. To achieve its goal of maintaining New York City's position as the global center of commerce, culture, and innovation, it conducts research, participates in policy making, lobbies government, and invests in economic development efforts. Its many partners include American Express, Con Edison, Macys, Tiffany & Co. The group was formed in 2002 from a combination of two already-affiliated organizations with complementary missions: the New York City Partnership, founded by David Rockefeller in 1979, and the New York Chamber of Commerce and Industry, which was formed in 1768.

I'd never believed in culture and core values up to that point. But I really became very reflective because I wasn't so happy with what was happening with the company. I'd seen things that had made me realize we were becoming very traditional. I started to spend more time with a couple other companies, and it made me realize, as a founder, that if I left the company, it could be a totally different place because of the next set of leaders. And that's what kills companies. So I thought that values were the way to have a long-term sustainable company. I finally said, \"It's time to start making the change in the company.\" I came in one day and asked all the leaders to move out of their offices, and that was the start of a painful process of change. A.Over the last two years, we created four or five new products out of nowhere. We created a whole new product-innovation structure, where anyone can create in the company now. The new products came from people who you wouldn't actually expect to think of new products, but they were close to customers. They thought up a product, and then we said we're not going to have a formal process, but you're going to be an entrepreneur internally. That means you're going to beg, borrow and steal. You're going to get customers up on this thing. You're going to get people to believe in you, and then when you get a couple of customers and the product is working for them, you come back to the leadership team, which is about 25 people, and present us your business plan and we'll fund it. We have a compensation program where we will value their business five years from now and pay them out like an entrepreneur. Because what I found is that these guys normally leave and get funded somewhere. So I said: \"Stay with us. We'll look at your revenue stream and we'll put a multiple on it and we'll give you 10 percent of that.\" And so there's a payout for them to stay.

\"This is my dream, to feed 8,000 families, which represents almost all the families in the city's shelter system,\" [Robert LoCascio] said. \"Our partnership with the Robin Hood Foundation will enable us to do that.\" \"On one of my last trips, this little kid opens the door,\" LoCascio said. \"He looks up at me and says, \"Are you a good person or a bad person?\" \"Her first reaction, when she saw this strange man with her kids, was she screamed!\" LoCascio said. \"When I explained why I was there, she cried. She said she thought people had forgotten her.\"

LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani(TM) platform engages the right customer, at the right time, with the right communications channel.

Bluefly, which sells designer clothing on its Web site, plans to introduce \"click to chat\" buttons this month, not only to prompt potential customers to reach out to the company but also to make overtures to people who seem to be ready to talk about a prospective purchase. For example, if a visitor searches for more than three items in five minutes, thereby demonstrating more than a passing interest, Bluefly will display a pop-up window with a friendly face offering help. Likewise, if a prospective customer stalls on the checkout page for more than one minute, a Bluefly customer service representative will step forward. Robert LoCascio, chief executive of LivePerson, an online chat technology vendor, said that retailers that approach a customer with a chat are much more likely to generate a sale than those that rely on customers to find a chat button and click on it. LivePerson, based in New York, has benefited from the trend. Largely from the sales of its chat service, Timpani, the company's revenue will most likely surpass $30 million this year, LoCascio said, up from about $22 million last year. In June, LivePerson announced that it would acquire Proficient Systems, another live chat company, for slightly more than $8 million in stock

Plus, businesses that sign up for LivePerson or Chat4help don't have to install new computer hardware or upgrade their websites. Both companies are application service providers, which means that every chat is routed from your website, through their servers, to your employees. New York-based LivePerson offers three tiers of service. LivePerson Pro Edition, for small companies, is $99 a month, per seat. LivePerson Service Edition is $250 to $500 per month, per seat. LivePerson Sales Edition is $2,500 a month, per seat.