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Background Within qualitative research in-person interviews have the reputation for being the highest standard of interviewer-participant encounter. However, there are other approaches to interviewing such as telephone and e-mail, which may be appropriate for a variety of reasons such as cost, time and privacy. Although there has been much discussion of the relative values of different interview methods, little research has been conducted to assess what differentiates them using quantifiable measures. None of this research has addressed the video call, which is the interview mode most like the in-person interview. This study uses quantifiable measures generated by the interview to explore the relative value of in-person and video call interview modes. Methods Interview data gathered by a qualitative research study exploring the views of people with IBS about hypnotherapy for their condition were used. In-person and video call interviews using the same topic guide were compared on measures of length (time and word count), proportion of time the interviewer was dominant, the number of topics generated (codes) and the number of individual statements on which those topics were based. Results Both interview methods produced a similar number of words and a similar number of topics (codes) were discussed, however the number of statements upon which the variety of topics was based was notably larger for the in-person interviews. Conclusion These findings suggest that in in-person study interviews were marginally superior to video calls in that interviewees said more, although this was on a similar range of topics. However, the difference is sufficiently modest that time and budget constraints may justify the use of some video call interviews within a qualitative research study.

PurposeThis study aims to examine the methodological and method-related challenges and opportunities arising from the use of video interviews in qualitative accounting research, focussed on collecting contextual data and visual cues, enriching communication quality and building and maintaining rapport with interviewees.Design/methodology/approachPrior literature and the authors’ experiences using video technologies for research, including conducting interviews, inform this research. This study uses a transactional conceptual refinement of information richness theory and channel expansion theory to critically analyse the challenges and opportunities of using video technology to conduct qualitative research interviews.FindingsThe ability, need for and significance of collecting contextual data depend on the researchers’ ontological and epistemological assumptions, and are, therefore, influenced by their research design choices. Video technology enables researchers to view research settings by video. In addition, whilst group/panel interviews have their advantages, it is often difficult to get everyone together in person, something video technology can potentially overcome. The feasibility and the quality of video interviews can be improved if both interview participants are experienced with using video technology, as well as with judicious investment in good quality video technology and through testing and practice. We also discuss how rapport building with interviewees can be facilitated by overcoming the video’s sense of disconnect and enhancing interviewees’ willingness to engage.Originality/valueThe study builds on the limited prior literature and considers the challenges and opportunities related to methodology and method when conducting video-based qualitative interviews in accounting research. Broadly, qualitative researchers will find the paper useful in considering the use of video interviews and in making research design choices appropriate for video interviews.

As Internet usage has increased, web-based technologies such as Skype and Face Time have become more common alternatives for qualitative interviewing, especially for research participants who are geographically distant from the researchers. Challenges to the use of these tools have been identified, but as technology is currently changing at a rapid pace, more recent research is needed to provide up-to-date information on the feasibility of web and video conferencing technologies for qualitative interviewing. This paper reflects on the experience of using Skype for qualitative research interviews (n=14) in a study of pregnancy and parenting in doctoral programs, including feedback from research participants who chose to complete the qualitative interview via Skype instead of telephone or face-to-face interviews. Twelve participants who completed Skype interviews provided feedback on their experiences using Skype for qualitative interviews. Feedback from participants highlight an overall positive perception of Skype interviews due to the availability of visual cues from researchers and flexibility, but participants also shared challenges in terms of technology issues and participants’ lack of expertise with the technology. Recommendations include the use of videoconferencing and digital technologies as an additional or alternative interview tool for qualitative interviews, especially for participants who have logistical challenges meeting researchers face-to-face.

In this paper a new information hiding method for Skype videoconference calls – YouSkyde – is introduced. A Skype traffic analysis revealed that introducing intentional losses into the Skype video traffic stream to provide the means for clandestine communication is the most favourable solution. A YouSkyde proof-of-concept implementation was carried out and its experimental evaluation is presented. The results obtained prove that the proposed method is feasible and offer a steganographic bandwidth as high as 0.93 kbps, while introducing negligible distortions into transmission quality and providing high undetectability.

COVID-19 has placed additional challenges on mental health services. Video consultations (VCs) have provided a short-term solution to lockdown restrictions but could also increase long-term capacity to meet the anticipated rising demand. A total of 7752 VCs were conducted over six weeks. Thematic analysis of 474 online survey responses identified twenty patient attributes that influenced staffs’ decisions to offer VCs. Their opinions were diverse, at times contradictory, and not always evidence based. There was reasonable consensus (and published evidence to support) of the probable suitability of VC for patients who: are IT savvy and suitably equipped; are teenagers; live in remote/rural locations; have caring responsibilities; have anxiety disorders or express a preference. No consensus was reached regarding eight attributes and there was a corresponding paucity of evidence, indicating the need for further research. Conversely, old age; paranoia, sensory impairment/communication difficulties; high risk and trauma/PTSD (posttraumatic stress disorder) were generally seen as contraindicated by staff, despite published evidence of success elsewhere. It may be possible to overcome staff’s reticence to offer these groups VCs. As staff are effectively the gatekeepers to VC interventions, it is important to understand and support them to overcome reservations that are contrary to the empirical evidence base. This will ensure that their initial anxieties do not become unnecessary barriers to services for those most in need. As with all mental healthcare, such decisions should be made collaboratively, and on an individual basis.