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Netflixھ : how Reed Hastings changed the way we watch movies & TV
Netflix was once only an idea in the mind of Reed Hastings, a businessman who has done amazing things since starting the online movie and TV company. Discover how Reed was able to make Netflix a success around the world and find out what he has planned next to keep the company on top.
BOOK
Social network analysis in telecommunications
A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. - Reveals how telecommunications companies can effectively enhance their relationships with customers - Provides the groundwork for defining social network analysis - Defines the tools that can be used to address social network problems A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis.
eBook
Reed Hastings and Nexflix
This title introduces readers to Reed Hastings, founder of Netflix,and a pioneer in the development of streaming entertainment.
BOOK
A critical review of alternative measures of telecommunications service quality
Purpose
The purpose of this paper is to review the service quality (SQ) models established in various empirical studies conducted across the world specifically applied to telecommunications services.
Design/methodology/approach
This paper examines different SQ models reported in the literature applicable to the telecommunications sector. The selected 29 studies were limited to empirical English studies based on survey data and statistical methods of analysis and having the SQ construct defined from the customers’ perspective.
Findings
The review of various SQ models in telecommunications revealed that the meaning of SQ may have some universal aspects, as demonstrated by the similarities in the underlying dimensions as proposed in different studies. This paper lends support to the contention that the dimensions of the telecommunications SQ construct and their importance vary with the cultural and country context. A proposed model for measuring telecommunications SQ was presented as a trial to extract the best of previous models.
Research limitations/implications
This paper reviews only empirical studies based on survey data and statistical methods of analysis from 2001 to 2019.
Practical implications
The paper indicates that a generic instrument for measurement of SQ or even one specifically developed for telecommunications may not be applicable in its original form for all cultural contexts. The development of a customized scale, such as a modified SERVQUAL for measuring the SQ for a particular cultural or country context at that particular time, is warranted.
Originality/value
The reported study describes and contrasts a large number of SQ measurement constructs and highlights the usage of dimensions.
Journal Article
Gaining competitive advantage through integrated talent development and engagement practices in the telecommunication sector; the mediating role of corporate image
The aim of the study is to investigate the influence of training in multiple functions, communication of strategy, and feedback on performance on competitive advantage while assessing the mediating role of corporate image. A cross-sectional survey design was used in this study. Three hundred and one permanent employees working in different organizations in the Ghanaian telecommunication service sector were sampled for this study. The respondents' responses were analyzed using descriptive and inferential statistics (structural equation modeling partial least squares) with the aid of IBM SPSS Statistics (Version 26.0) and Smart PLS (Version 4.0). The results revealed that training in multiple functions, communication of strategies, and feedback on performance does not significantly relate to competitive advantage. Further, the results established that corporate image mediated the relationship between both communication of strategy and training in multiple functions and competitive advantage. However, corporate image did not mediate the link between feedback on performance and competitive advantage. These results imply that human resource managers should devise strategies to rapidly respond to situations in this current, competitive and ever-changing business environment. To the best of our knowledge, studies that have explored the mediating role of corporate image in the relationship between training in multiple functions, communication of strategy, and feedback on performance and competitive advantage in the telecommunication service sector are rare.
Journal Article
Utilization of 5G Technologies in IoT Applications: Current Limitations by Interference and Network Optimization Difficulties—A Review
5G (fifth-generation technology) technologies are becoming more mainstream thanks to great efforts from telecommunication companies, research facilities, and governments. This technology is often associated with the Internet of Things to improve the quality of life for citizens by automating and gathering data recollection processes. This paper presents the 5G and IoT technologies, explaining common architectures, typical IoT implementations, and recurring problems. This work also presents a detailed and explained overview of interference in general wireless applications, interference unique to 5G and IoT, and possible optimization techniques to overcome these challenges. This manuscript highlights the importance of addressing interference and optimizing network performance in 5G networks to ensure reliable and efficient connectivity for IoT devices, which is essential for adequately functioning business processes. This insight can be helpful for businesses that rely on these technologies to improve their productivity, reduce downtime, and enhance customer satisfaction. We also highlight the potential of the convergence of networks and services in increasing the availability and speed of access to the internet, enabling a range of new and innovative applications and services.
Journal Article
QOS-Enabled Networks
Written by two experts in the field who deal with QOS predicaments every day and now in this 2nd edition give special attention to the realm of Data Centers, QoS Enabled Networks: Tools and Foundations, 2nd Edition provides a lucid understanding of modern QOS theory mechanisms in packet networks and how to apply them in practice.
eBook
Understanding the Spreading Patterns of Mobile Phone Viruses
We modeled the mobility of mobile phone users in order to study the fundamental spreading patterns that characterize a mobile virus outbreak. We find that although Bluetooth viruses can reach all susceptible handsets with time, they spread slowly because of human mobility, offering ample opportunities to deploy antiviral software. In contrast, viruses using multimedia messaging services could infect all users in hours, but currently a phase transition on the underlying call graph limits them to only a small fraction of the susceptible users. These results explain the lack of a major mobile virus breakout so far and predict that once a mobile operating system's market share reaches the phase transition point, viruses will pose a serious threat to mobile communications.
Journal Article
Mobile Manipulators in Industry 4.0: A Review of Developments for Industrial Applications
In the realm of Industry 4.0, diverse technologies such as AI, Cyber-Physical Systems, IoT, and advanced sensors converge to shape smarter future factories. Mobile manipulators (MMs) are pivotal, fostering flexibility, adaptability, and collaboration in industrial processes. On one hand, MMs offer a remarkable level of flexibility, adaptability, and collaboration in industrial processes, facilitating swift production line changes and efficiency enhancements. On the other hand, their integration into real manufacturing environments requires meticulous considerations, such as safety, human–robot interaction, and cybersecurity. This article delves into MMs’ essential role in achieving Industry 4.0’s automation and adaptability by integrating mobility with manipulation capabilities. The study reviews MMs’ industrial applications and integration into manufacturing systems. The most observed applications are logistics (49%) and manufacturing (33%). As Industry 4.0 advances, the paper emphasizes updating and aligning MMs with the smart factory concept by networks of sensors and the real-time analysis of them, especially for an enhanced human–robot interaction. Another objective is categorizing considerations for MMs’ utilization in Industry 4.0-aligned manufacturing. This review methodically covers a wide range of considerations and evaluates existing solutions. It shows a more comprehensive approach to understanding MMs in Industry 4.0 than previous works. Key focus areas encompass perception, data analysis, connectivity, human–robot interaction, safety, virtualization, and cybersecurity. By bringing together different aspects, this research emphasizes a more integrated view of the role and challenges of MMs in the Industry 4.0 paradigm and provides insights into aspects often overlooked. A detailed and synthetic analysis of existing knowledge was performed, and insights into their future path in Industry 4.0 environments were provided as part of the contributions of this paper. The article also appraises initiatives in these domains, along with a succinct technology readiness analysis. To sum up, this study highlights MMs’ pivotal role in Industry 4.0, encompassing their influence on adaptability, automation, and efficiency.
Journal Article
Enhancing Mergers and Acquisitions
This study explores the integration of sexual and reproductive health (SRH) education in Sri Lanka, utilizing the Health Belief Model (HBM) to predict the perceived quality of SRH education among non-state undergraduate students. In many Asian countries, including Sri Lanka, cultural resistance and skepticism often challenge SRH education initiatives. The research is based on a questionnaire survey, examining factors influencing the perceived quality of SRH education, such as cultural norms, embarrassment, attitudes, awareness, and institutional support. In recent years, the Sri Lankan telecom industry has experienced significant expansion and transformation, leading to a notable increase in mergers and acquisitions (M&A). This study investigates the impact of human resource practices on M&A performance, utilizing Lewin's Change Management Model as a framework. The research is based on a questionnaire survey, examining factors influencing the performance of M&A in Sri Lanka Telecom industry, such as communication (Unfreeze), training (Change), leadership (Refreeze), and performance (M&A outcomes). Structural Equation Modeling (SEM) reveals that communication significantly influences training ([beta] = 0.800), while training has a strong effect on leadership ([beta] = 1.062), both directly and indirectly via communication ([beta] = 0.850). Additionally, performance is positively impacted by training ([beta] = 0.819) and leadership ([beta] = 0.459), with communication exerting a substantial indirect influence on performance ([beta] = 0.655). These results underscore the necessity for an integrated approach that enhances organizational performance and adaptability in an evolving business landscape. To optimize M&A outcomes, organizations are encouraged to prioritize leadership development, invest in comprehensive training programs, and align communication strategies effectively. This research contributes valuable insights into the management of change within the telecom sector, promoting sustainable growth and success in future M&A endeavours.
Journal Article