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Outsourcing in aviation technical and information technology services: A comparative study of maturity development
Purpose: This paper analyzes the longitudinal development of outsourcing research and practical applications in aviation technical services through a comparison with information technology (IT) outsourcing to find commonalities, differences, and trends. Although these large knowledge-intensive industry segments have different boundary conditions, they both have a long history in outsourcing.Design/methodology/approach: Results from longitudinal expert interviews conducted in 2014 and 2020 are analyzed using a maturity model and compared to input collected from the literature.Findings: Outsourcing in both segments follows the path indicated in the maturity model, with some variations. In aviation technical services, elements from earlier maturity stages are retained both in research and practice, while in IT, new technologies bring the focus back to elements seen in lower maturity stages. Aviation has advanced further in maturity than IT outsourcing, despite IT being a larger and more widespread segment.Research limitations/implications: The interviews conducted were mainly with Finnish experts from internationally operating organizations. However, the possibility of geographical bias is considered small, as practices in both studied segments are truly international.Social implications: Well-functioning outsourcing is an essential part of modern organizations’ strategic set-up. Understanding the longitudinal development patterns helps both vendors and clients to prepare and adapt for the future.Originality/value: Maturity models have not previously been used for a longitudinal study of outsourcing development. Comparing outsourcing in two large segments contributes to understanding of the effects of regulation, differing client preferences, and innovation.
Journal Article
The Mental Health Professional and the New Technologies
In the last two decades, new communication technologies have dramatically changed the world in which mental health professionals and their patients live. Developments such as e-mail, online chat groups, Web pages, search engines, and electronic databases are directly or indirectly affecting most people's routines and expectations. Other developments are poised to do so in the near future. Already, for example, patients are acquiring both good and bad advice and information on the Web; many expect to be able to reach their therapists by e-mail. And already there is pressure from third party payers for providers to submit claims electronically.
These technological breakthroughs have the potential to make mental health care more widely available and accessible, affordable, acceptable to patients, and adaptable to special needs. But many mental health professionals, as well as those who train them, are skeptical about integrating the new capabilities into their services and question the ethical and legal appropriateness of doing so. Those unfamiliar with the technologies tend to be particularly doubtful. How much e-mail contact with patients should I encourage or permit, and for what purposes? Why should I set up a Web site and how do I do so and what should I put on it? Should I refer patients to chat groups or Web-based discussion forums? Could video-conferencing be a helpful tool in some cases and what is involved? How do I avoid trouble if I dare to experiment with innovations? And last but not least, will the results of my experimentation be cost-effective?
The book includes:
an extensive overview of legal and regulatory issues, such as those raised by the Health Insurance Portability and Accountability Act (HIPAA);
concrete technical, ethical, and managerial suggestions summarized in a seven-step Online Consultation Risk Management model; and
how to\" resource lists and sample documents of use to beginners and
eBook
The AI book : the artificial intelligence handbook for investors, entrepreneurs and fintech visionaries
Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today.
eBook
DXC Technology to Hire 1,200 Workers in Conway
The move comes as the publicly traded information technology services company expands its operations in the health care and life sciences, automotive and security IT services industries. Gov. Asa Hutchinson joined local leaders and company officials for the announcement at the technology park, where DXC said it plans to establish a global \"center of excellence\" to serve the Medicaid business for 30 states and other clients. The expansion qualified for one incentive through the Arkansas Economic Development Commission: Create Rebate, an annual cash rebate based on the number of jobs added by a company, according to an AEDC spokesperson. -
Journal Article
The role of high performance human resource practices as an antecedent to organizational innovation: an empirical investigation
PurposeAmong the various human resource practices (HRPs), high performance human resource practice (HPHRP) is gaining substantial importance both from academia as well as industry. Although HPHRP and its work related outcomes have been studied in the previous literature, none have tried to unveil the mediating and moderating factors which strengthen the relationship of HPHRP and organizational innovation (OI). The purpose of this paper is to observe the effect of HPHRP on OI in Indian information technology-information technology enabled services (IT-ITES) sector, where employee competency (EC) is proposed as a mediator and climate for innovation (CI) as a moderator.Design/methodology/approachThe methodology used for data collection was through survey questionnaires. For a good model fit and empirical validation of the proposed model confirmatory factor analysis was done and SPSS macro, PROCESS was used for further analysis.FindingsResults showed that HPHRP has an influence on OI wherein ECs mediate the relationship between HPHRP and OI, additionally CI positively mitigates the interaction between HPHRP and ECs.Originality/valueThe present study is the first of its kind which has empirically examined the mediation/moderation interactions between HPHRPs, ECs, CI and OI in Indian IT-ITES sector. The present research has also responded to the calls of previous research by identifying as to how HRPs create a context for innovative performances.
Journal Article