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Outsourcing in aviation technical and information technology services: A comparative study of maturity development
Purpose: This paper analyzes the longitudinal development of outsourcing research and practical applications in aviation technical services through a comparison with information technology (IT) outsourcing to find commonalities, differences, and trends. Although these large knowledge-intensive industry segments have different boundary conditions, they both have a long history in outsourcing.Design/methodology/approach: Results from longitudinal expert interviews conducted in 2014 and 2020 are analyzed using a maturity model and compared to input collected from the literature.Findings: Outsourcing in both segments follows the path indicated in the maturity model, with some variations. In aviation technical services, elements from earlier maturity stages are retained both in research and practice, while in IT, new technologies bring the focus back to elements seen in lower maturity stages. Aviation has advanced further in maturity than IT outsourcing, despite IT being a larger and more widespread segment.Research limitations/implications: The interviews conducted were mainly with Finnish experts from internationally operating organizations. However, the possibility of geographical bias is considered small, as practices in both studied segments are truly international.Social implications: Well-functioning outsourcing is an essential part of modern organizations’ strategic set-up. Understanding the longitudinal development patterns helps both vendors and clients to prepare and adapt for the future.Originality/value: Maturity models have not previously been used for a longitudinal study of outsourcing development. Comparing outsourcing in two large segments contributes to understanding of the effects of regulation, differing client preferences, and innovation.
Journal Article
The Mental Health Professional and the New Technologies
In the last two decades, new communication technologies have dramatically changed the world in which mental health professionals and their patients live. Developments such as e-mail, online chat groups, Web pages, search engines, and electronic databases are directly or indirectly affecting most people's routines and expectations. Other developments are poised to do so in the near future. Already, for example, patients are acquiring both good and bad advice and information on the Web; many expect to be able to reach their therapists by e-mail. And already there is pressure from third party payers for providers to submit claims electronically.
These technological breakthroughs have the potential to make mental health care more widely available and accessible, affordable, acceptable to patients, and adaptable to special needs. But many mental health professionals, as well as those who train them, are skeptical about integrating the new capabilities into their services and question the ethical and legal appropriateness of doing so. Those unfamiliar with the technologies tend to be particularly doubtful. How much e-mail contact with patients should I encourage or permit, and for what purposes? Why should I set up a Web site and how do I do so and what should I put on it? Should I refer patients to chat groups or Web-based discussion forums? Could video-conferencing be a helpful tool in some cases and what is involved? How do I avoid trouble if I dare to experiment with innovations? And last but not least, will the results of my experimentation be cost-effective?
The book includes:
an extensive overview of legal and regulatory issues, such as those raised by the Health Insurance Portability and Accountability Act (HIPAA);
concrete technical, ethical, and managerial suggestions summarized in a seven-step Online Consultation Risk Management model; and
how to\" resource lists and sample documents of use to beginners and
eBook
The AI book : the artificial intelligence handbook for investors, entrepreneurs and fintech visionaries
Written by prominent thought leaders in the global fintech investment space, The AI Book aggregates diverse expertise into a single, informative volume. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: Understanding the AI Portfolio: from machine learning to chatbots, from neurotrophic computing to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today's Financial Services Industry The future state of financial services and markets - what's next for the real-world implementation of AITech? The innovating customer - users are not waiting for the financial services industry to work out how #AI can re-shape their sector, profitability and competitiveness Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the 'unbundled corporation' & the future of work, social responsibility, sustainability, and the new leadership imperatives
eBook
Correction: Application of PSO-integrated K-means algorithm in resident digital portrait classification
[This corrects the article DOI: 10.1371/journal.pone.0329123.].
Journal Article
