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The purpose of this qualitative research was to describe teachers’ experiences in a technology-mediated teaching context during the COVID-19 pandemic. We mainly focused on teachers’ experiences with technology use (change and variety of the use) and their willingness to use technology in teaching. We designed an interview-based study. The participants were Estonian science teachers who voluntarily agreed to share their experiences about teaching in new and—for most of them—unexpected, distanced learning conditions. Based on teachers’ reflections on technology use we could distinguish between three groups in which teachers described different levels of willingness to use technology, change in technology use from pre-COVID to distanced learning, and variety in the use of technology. Our results revealed that the higher teachers’ perceived willingness to use technology, the easier it was for them to overcome potential obstacles and cope with the unexpected distanced learning. The main obstacles there were grouped as external (e.g., issues with internet connection, lack of students’ digital skills) and internal (e.g., teachers’ beliefs about technology use for teaching). I was observed that some obstacles were shared by all teachers (such as limitations on students’ digital skills) whereas others where more prevalent in separate groups. This highlights the importance of understanding and considering the variability in the possible obstacles that emerge in using technology in education for teachers with different levels of experience.

PurposeThis research aims to understand how satisfied students were with their online learning experience and how actively engaged they were in their studies.Design/methodology/approachTo study the breadth and depth of students' experiences and fully address the research aims, the researchers utilized a mixed method. Through a survey questionnaire with both closed-ended and open-ended questions, student responses were gathered. On a five-point Likert scale, the closed-ended questions were co-constructed. The research participants included students attending Pakistan's private university in Karachi. Participants from all programs were the authors' focus (i.e. undergraduate and graduate). A total of 552 students completed the survey questionnaire.FindingsThe study reveals students' level of satisfaction with their online encounters. Contextual restrictions, such as power outages, bad internet, a lack of a private place and administrative problems, make it difficult to access and connect during learning sessions. Additionally, the student's perception of online learning as being more secure and safe in terms of their physical safety was an intriguing finding. They also see the integration of online and in-person learning as advantageous because it might reduce travel expenses and time while also giving them access to independent study resources. Given its many benefits, this research supports the use of online learning in higher education. Online education promotes a healthy mix of teacher- and student-centered instruction.Research limitations/implicationsMoreover, the findings indicate that effective non-verbal communication occurs when students interact with a teacher and colleague face-to-face. In a face-to-face teaching situation, good body language may inspire, engage and motivate students. Better learning outcomes result from being able to interpret people's body language, whether it be eye contact or posture, and alter the topic and approach. Keeping in view the recent nature of the coronavirus disease 2019 (COVID-19) pandemic, no research has been carried out on this topic to date or on such a wide-scale transition to online learning, specifically in the context of higher education in Pakistan (Dincer, 2018). This research is unique in its kind as it focuses on the impact of online learning on the affective domain as well.Practical implicationsGiven the contextual concerns, teachers must find alternative educational insights that will enable students to reduce listening demands, improve self-learning and promote engagement.Social implicationsTherefore, in the authors' context, it is a unique finding that students felt socially isolated. While numerous studies have examined anxiety, still there is still a dearth of literature regarding stress factors (Dincer, 2018). The current study provided substantial information on the impact of online learning on students' stress levels, and the consequence is that they were strained out because they felt socially isolated. Additionally, these findings are in alignment with the qualitative data showing a problem of student isolation and a lack of engagement. Since the face-to-face mode had provided them with the time and space, they were able to engage in educational socialization outside the boundaries of the classroom, such as casual conversations during breaks, gatherings at coffee shops and working on group projects at the library.Originality/valueThis research was conducted in the context of Pakistan.

PurposeThis empirical study was carried out to examine predictors of perceived usefulness of the learning management system (LMS) from the viewpoint of distance learning students of Allama Iqbal Open University (AIOU) Islamabad.Design/methodology/approachThis study used a positivist paradigm and a correlation research design. The information success model was adopted as a theoretical framework. The unit of analysis was postgraduate students from four departments, enrolled at AIOU, Islamabad. Out of a population of 836, using a stratified sample technique, 260 students were selected as a target sample size. Next, a cross-sectional survey method was applied, and a close-ended 5-point Likert scale questionnaire was adopted to collect data from the target samples, yielding an 88.2% (n = 247) response rate.FindingsThe study found a positive perception of respondents regarding the “information quality,” “system quality,” “readiness for online learning,” “service quality,” “use of LMS,” “perceived usefulness” and “user satisfaction” of Aaghi LMS. The findings of the multiple standard regression analysis depicted that all five variables (i.e. information quality, system quality, readiness for online learning, service quality and user satisfaction [independent variables]) were the most influencing factors of “perceived usefulness (dependent variable) except for LMS use.” These empirical results have proved that online and distance learning (ODL) students in Pakistan are adopting web-based integrated systems and/or LMS to fulfill their educational and learning needs. Based on the findings, suggestions were given for more effective and efficient use of Aaghi LMS.Originality/valueThis is a unique empirical research study that investigated the adoption of LMS from the viewpoint of distance learning students in Pakistan. The results of the study contribute significantly to the current literature on the adoption as well as acceptance of LMS by ODL students for academic activities.

PurposeThis paper explores the effectiveness of using Telegram Messenger as a tool to enhance argumentative writing skills among open and distance learning (ODL) students. The paper outlines that argumentative writing is a crucial skill, particularly in written discourse, and that teaching it to ODL students presents unique challenges compared to traditional classroom settings.Design/methodology/approachThis quasi-experimental study was conducted on first-year ODL students in a Malaysian tertiary institution to measure the effectiveness of using Telegram Messenger to improve argumentative writing skills. The study used convenient sampling, with pre- and post-tests administered to both control and experimental groups, and the results were analyzed using paired sample t-tests. Additionally, qualitative data were gathered from six selected students, ensuring rigorous analysis and elimination of confounding variables by assigning the same writing tasks to all participants.FindingsThe findings of this paper suggest that students in the experimental group showed significant improvement in their argumentative writing skills, as evidenced by higher post-test scores compared to the control group. Qualitative feedback from selected students indicated that Telegram Messenger encouraged participation and made the writing process more engaging and interactive.Research limitations/implicationsThe study involved a relatively small sample size of 60 students from two cases and lasted only 10 weeks. Thus, the findings might not be generalizable to all ODL students. A longer study duration will provide findings on the long-term effects of using Telegram Messenger on argumentative writing skills. Factors such as age, educational background, language proficiency and prior experience in online learning could yield different results.Practical implicationsFor educators and institutions involved in online education, this research highlights the potential of integrating digital platforms like Telegram Messenger into their teaching strategies to enhance student engagement and learning outcomes, particularly in areas such as writing skills development. It also underscores the importance of adapting teaching methods to suit the unique needs and challenges of ODL students. Moreover, incorporating Telegram in ODL writing classrooms can foster a dynamic, interactive environment that supports both individual and collaborative learning.Social implicationsODL has become increasingly popular, especially with the rise of digital communication platforms. This study delves into how such platforms, like Telegram Messenger, can be utilized to enhance the learning experience for ODL students. By leveraging technology, educational opportunities can potentially be extended to individuals who may not have access to traditional classroom settings due to geographical, financial or other constraints.Originality/valueThe originality and value of this study lie in its focus on using Telegram Messenger, a widely accessible and familiar digital platform, to address the unique challenges ODL students face in developing argumentative writing skills in ODL. By employing a quasi-experimental design with both quantitative and qualitative analyses, the study provides robust evidence of Telegram’s effectiveness as a tool to improve engagement and writing outcomes, distinguishing it from traditional methods and other digital platforms that may lack the immediacy or interactivity Telegram offers.

Purpose: The Open University of Sri Lanka (OUSL) is the only institution to deliver legal education through Open and Distance Learning (ODL) in Sri Lanka. This study aims to analyze technology usage in learning and teaching law in the ODL under OUSL to evaluate the accessibility and also challenges. Design/methodology/approach: A combination of qualitative and quantitative methodologies has been used for the study. This includes both interviews with teachers and surveying among students on the usage of technology in learning and teaching law at OUSL. Since the LL.B Degree Programme of OUSL delivered at six regional centres in Sri Lanka, this study also includes the comparative analysis of technology usage in teaching and learning at selected regional centres. Findings: The findings indicate that the majority of students have access to technology through mobile phones and are aware of blended learning. Even though they prefer to integrate blended learning with learning law, they do not prefer learning entirely online. Social media and mobile applications are the most preferred modes of blended learning by students. It is also acknowledged that the internal staff has knowledge and access to the use of technology in teaching law while the external staff faces challenges and is in need of adequate training. Originality/value: The original contribution of this article provides insightful guidelines not only to the OUSL of Sri Lanka but also to the institutions offering similar disciplines through ODL to understand lecturers, learners in the future integration of technology.

In new paradigms, teachers’ cognition and emotion must be considered dialectically shaped co-evolving processes. To address the issue, the study examined how language teachers’ perezhivaniya (plural form of perezhivanie , a concept from Sociocultural Theory that describes a unity between cognition and emotion) developed. During a semester (17 weeks), a study of 13 teachers of Japanese as a foreign language was conducted at a university in northeast China. Narrative inquiry was used to collect perezhivaniya excerpts from retrospective diaries, reflection diaries, and interviews. Q-methodology was also employed to group participants based on their cognitive and emotional changes toward technology-mediated language teaching (TMLT). In our study, teachers’ negative perezhivaniya resulted from a lack of affordances for online and hybrid education in professional development. Teachers experienced many dramas (unit of analysis of perezhivaniya) as they adapted to TMLT. Conversely, teachers’ positive perezhivaniya originated from teacher agency and developed through affordances offered by the sociocultural community. We also found teacher perezhivaniya changed in three staged patterns: resistance and demotivation (during large-scale offline teaching before the pandemic), obligation and adaptation (during large-scale online teaching during the pandemic), and inventiveness and motivation (during online and offline blended teaching after the pandemic). In conclusion, we identified teachers’ perezhivaniya developed in a dynamic, historical, complex as well as multi-layered (with time-developmental, drama-historical, and SSD-social as indicators) pattern.

Online language teaching has become a reality for many foreign language programs that have been forced to teach remotely. When developing an online language teaching curriculum (beyond a simple emergency teaching patch), it is important to uphold the same rigor and base our curriculum in methodological and pedagogic choices based on second language acquisition and educational research, and keep in mind that interaction is critical to developing second language skills. This article advocates that, through collaborative technology‐mediated tasks, we can promote productive language output (spoken and written) and the type of interaction that facilitates language learning and motivates students to continue improving their language skills. The Challenge Meaningful learner interaction is critical to developing second language skills. However, this can be challenging in a digital environment. What are some tasks that facilitate interaction and build learner community when teaching and learning online?

The COVID-19 pandemic has disrupted many areas of the human and organizational ventures worldwide. This includes new innovative technologies and strategies being developed by educators to foster the rapid learning-recovery and reinstatement of the stakeholders (e.g., teachers and students). Indeed, the main challenge for educators has been on what appropriate steps should be taken to prevent learning loss for the students; ranging from how to provide efficient learning tools/curriculum that ensures continuity of learning, to provision of methods that incorporate coping mechanisms and acceleration of education in general. For several higher educational institutions (HEIs), technology-mediated education has become an integral part of the modern teaching/learning instruction amidst the Covid-19 pandemic, when digital technologies have consequently become an inevitable and indispensable part of learning. To this effect, this study defines a hybrid educational model (HyFlex + Tec) used to enable virtual and in-person education in the HEIs. Practically, the study utilized data usage report from Massive Open Online Courses (MOOCs) and Emotions and Experience Survey questionnaire in a higher education setting for its experiments. To this end, we applied an Exponential Linear trend model and Forecasting method to determine overall progress and statistics for the learners during the Covid-19 pandemic, and subsequently performed a Text Mining and Univariate Analysis of Variance (ANOVA) to determine effects and significant differences that the teaching–learning experiences for the teachers and students have on their energy (learning motivation) levels. From the results, we note that the hybrid learning model supports continuity of education/learning for teachers and students during the Covid-19 pandemic. The study also discusses its innovative importance for future monitoring (tracking) of learning experiences and emotional well-being for the stakeholders in leu (aftermath) of the Covid-19 pandemic.

On 11 March 2020, the World Health Organization declared COVID-19 to be a pandemic to be confronted by humanity. As a result, social isolation has become the norm in most countries, with the consequent replacement of face-to-face classes by classes mediated by information and communication technology. Within this context, this work sets out to investigate the factors necessary for courses mediated by technology to attain their pedagogical objectives. Additionally, the study examines how subjects that develop hard and soft skills differ in a technology-mediated setting. The results show that the teacher’s digital competence on the technological platform and the metacognitive support available in the digital environment are significant factors for a course to attain its pedagogical objectives successfully. Lastly, the study revealed that hard skill disciplines, when they migrate to technology-mediated environments, are more likely to fail to achieve their educational goals than soft skill disciplines subject to the same migration.

Over the last decade, there has been great research interest in the application of artificial intelligence (AI) in various fields, such as medicine, finance, and law. Recently, there has been a research focus on the application of AI in education, where it has great potential. Therefore, a systematic review of the literature on AI in education is therefore necessary. This article considers its usage and applications in Latin American higher education institutions. After identifying the studies dedicated to educational innovations brought about by the application of AI techniques, this review examines AI applications in three educational processes: learning, teaching, and administration. Each study is analyzed for the AI techniques used, such as machine learning, deep learning, and natural language processing, the AI tools and algorithms that are applied, and the main education topic. The results reveal that the main AI applications in education are: predictive modelling, intelligent analytics, assistive technology, automatic content analysis, and image analytics. It is further demonstrated that AI applications help to address important education issues (e.g., detecting students at risk of dropping out) and thereby contribute to ensuring quality education. Finally, the article presents the lessons learned from the review concerning the application of AI technologies in higher education in the Latin American context.