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E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries
Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants—a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.
Journal Article
Periyār, Ākasṭ 15
On the political history of Tamil Nadu, 1939-1953; includes articles on E.V. Ramaswami Naicker, 1878-1973, rationalist from Tamil Nadu, India.
The Role of Trust and Risk in Citizens’ E-Government Services Adoption: A Perspective of the Extended UTAUT Model
This research particularly aims to investigate how trust and perceived risk influence citizens’ e-government adoption. The findings of the study reveal that citizens’ trust of the government (TOG) and trust of the internet (TOI) positively affect citizens’ e-government adoption (EGA); perceived risk (PR) is negatively associated with citizens’ EGA. Interestingly, this study also demonstrates the negative moderating effect of PR on the relationship between TOG and EGA, TOI and EGA. The results also indicate that performance expectancy (PE), effort expectancy (EE), social influence (SI), and facilitation conditions (FC) influence citizens’ EGA positively. Lastly, implications for practice and research are discussed.
Journal Article
Accessibility analysis using WCAG 2.1: evidence from Indian e-government websites
E-government is a global phenomenon. Many governments throughout the world are using e-government websites to deliver government services to their stakeholders. Consequently, it is now quite crucial for the governments to make sure that e-government websites must be accessible to all stakeholders regardless of their visual, cognitive, and hearing ability. However, many prior studies have shown that most of the e-government websites in different countries do not meet the accessibility guidelines prescribed in the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C). In this article, we present the evaluation of the accessibility of Indian e-government websites using a sample of 65 websites of various ministries based on the WCAG 2.1 standard. We found that the majority of e-government websites do not meet Level A conformance with WCAG 2.1. Our findings suggest that designers and developers of e-government websites should pay due attention to the accessibility features during the design and development of these websites to achieve universal accessibility.
Journal Article
Examining the barriers to the adoption and integration of information communication technologies as e-Government in Africa
The study explored the adoption of information communication technologies (ICT) and its integration in Africa as an e-Government system. The article contributes to the continuing debate regarding the constraints that developing-country e-government systems face when it comes to the implementation and adoption of ICT as e-Governance for service delivery and the realization of socio-economic development. The study covers the various stakeholders who may have an impact on the implementation of e-Government at the grassroots level. It also highlights the barriers cited by other scholars of e-Governance that require local government attention. The impediments include challenges with governance, access to resources, leadership, ICT skills and funding. The study primarily relies on secondary data that is available in both the private and public domain to produce qualitative primary data. The research observations are on the essential role that local municipalities play in pursuing e-Government by using inductive thematic data analysis. The research concluded that the planning and implementation of e-governance should focus on finding methods to address a variety of issues which includes amongst other ensuring that the existing e-Governance initiatives gives valuable insight into what works and what does not, and provides meaningful guidance in developing and refining e-governance.
Journal Article
E-Government Services Adoption: An Extension of the Unified Model of Electronic Government Adoption
This study proposed and validated an extension of the unified model of electronic government adoption (UMEGA). The data analysis was conducted with a structural equation modeling technique using Smart PLS 3.0. The results have demonstrated contrary to expectations that performance expectancy, effort expectancy, and social influence do not predict the attitude toward the use of e-government services. Facilitating conditions, however, were found to significantly determine both the behavioral intention to use and effort expectancy of e-government services. Also, perceived service quality and trust in government were found to positively predict, respectively, the intention to use and recommend the adoption of e-government services. The implications of these and other result findings of this study are thoroughly interrogated.
Journal Article