Explore the vast range of titles available.

In pursuit of notable reputations, organizations commonly engage their stakeholders using various online mechanisms. While \"reputation signaling\" via online user engagement is commonplace, its implications in the context of user-generated content (UGC) remain largely unaddressed. This study empirically explores the impact of UGC on hospital reputational dynamics. A unique panel dataset was analyzed using a lagged model approach to determine the effects of signals of quality, awareness, and content variance on hospital prominence and quality as well as the impact of reputation on financial performance. The findings suggest that quality signals significantly impact patient-perceived quality ratings, and signals of awareness and content variance significantly impact prominence rating. Also, in contrast to prominence, perceived quality significantly impacts financial performance. Given the ready availability of user-generated feedback, these findings can inform patient-provider online engagement strategies and related budget allocations. Furthermore, they highlight the unique role of Facebook ratings as an antecedent to quality and prominence dimensions of reputation.

Background: Both distance to the hospital and hospital reputation influence patient choice of hospital; but the combined effect of these factors and how they relate to hospitalization outcomes has yet to be determined. The purpose of this study was to assess the combined influence of distance to hospital and hospital reputation on the hospitalization outcomes in patients with stroke. Methods: This retrospective observational study utilized data from 69,107 stroke patients hospitalized in southern Chinese megacity between 2019 and 2021. A generalized linear model was used to assess the association between hospital reputation, distance to the hospital, hospitalization costs, and the length of stay. Multivariate logistic regression was used to estimate the combined effect on in-hospital mortality. Results: Compared with patients who chose hospitals without a good reputation and close to home, those who chose hospitals with a good reputation had lower hospitalization costs (−0.05; 95% CI: −0.08 to −0.02), a shorter length of stay (−0.18; 95% CI: −0.20 to −0.16), and lower in-hospital mortality (0.52; 95% CI: 0.40 to 0.67). However, patients who chose hospitals with a good reputation but farther distance experienced higher hospitalization costs (0.20; 95% CI: 0.17 to 0.23). Conclusions: A shorter distance to the hospital and a higher reputation of the hospital are associated with lower costs and better outcomes. Our study indicates that improving outcomes for patients with stroke requires equitable distribution of quality medical resources.

This study aims to examine the impact of emergency clinic assets and its reputation on the operation of health clinics that provide health facilities for the community. The unit of analysis in this study is a medical clinic in West Kalimantan, Indonesia. The unit of perception is executives of a medical clinic. The perceptions were taken in one shoot time, particularly in 2021. The population covered 36 general hospitals from various classes, and the samples were taken from as many as 30 hospitals. The examination procedure for the exploration targets in this study used partial least squares. The experimental outcomes support the speculation that clinic assets and medical clinic reputation significantly affect clinic performance either all the while or somewhat. However, emergency clinic reputation has a more prominent commitment to emergency clinic performance, contrasted with emergency clinic assets. The findings of this review provide administrative ramifications to the medical clinic executives with an end goal to further develop emergency clinic performance with endeavors that depend on the improvement of the organization’s standing and upheld by the advancement of emergency clinic assets. Hospital reputation development needs to be prioritized and supported, especially hospital reliability aspect, as well as trustworthiness, credibility, and responsibility should be increased. Hospital resource development needs to be carried out by prioritizing organizational resources, which are upheld by improving human resources and tangible assets. AcknowledgmentThe authors would like to thank the health administrations in several hospitals as officers in charge of hospital management in West Kalimantan helped complete the various data and information needed.

This study investigates the mediating role of hospital reputation (HOR), organizational trust (ORT), and the moderating role of perceived usefulness of information technology application (ITA) in the relationship between corporate social responsibility (CSR), work engagement (WOE), and hospital image (HOI). Using survey data from 586 healthcare workers employed at public hospitals in Ho Chi Minh City, Vietnam, the study employs partial least squares structural equation modeling (PLS-SEM) to test the measures and hypotheses. The results reveal that effective CSR practices not only foster a positive work environment and enhance WOE but also significantly improve HOI. HOR and ORT partially mediate the impact of CSR on WOE and, alongside WOE, act as crucial mediators in the CSR-HOI relationship. These findings confirm that organizational reputation and trust are foundational to building sustainable relationships between organizations and employees while also strengthening the hospital’s image in the community. Furthermore, the study identifies perceived usefulness of ITA as a significant benefit that positively modifies the impact of CSR on HOI. From these results, practical managerial implications are proposed for hospital leaders to enhance WOE and HOI through the implementation of CSR and ITA practices.

Objective. The objective of this study was to identify specific patient satisfaction items related to overall satisfaction by different length of stay (LOS) for patients in Japanese hospital settings. Methods. This cross-sectional study involved a participant sample, drawn from 77 voluntarily participating hospitals throughout Japan, of in-patients discharged to the community. Older patients and psychiatric, pediatric, obstetric and gynecologic patients were excluded. The 1050 respondents analyzed (response rate ≥51.1%) were divided into three groups based on their LOS: group 1, LOS ≤1 week; group 2, LOS ≤1 month; and group 3, LOS >1 month. Using stepwise multiple regression analysis, we explored for each LOS group the relationship between overall patient satisfaction and satisfaction with 33 individual items, including three regarding perceived reputation of the hospital in question. Results. Some unique satisfaction items for each group (e.g. ‘skill of nursing care’ in group 1, ‘Recovery of physical health’, ‘skill of nursing care’, and ‘respect for patients opinions and feelings’ in group 2, and ‘relief from pain’ and ‘respect for patients’ opinions and feelings’ in Group3) were significantly associated with overall satisfaction. In all three groups, common items (e.g. ‘recovery from distress and anxiety’ and ‘doctor’s clinical competence’) also related significantly to overall satisfaction. Two items pertaining to the hospital reputation dimension (e.g. ‘family member’s evaluation of the hospital’ and ‘hospital reputation among other patients’) were also significant predictors of overall satisfaction in all three groups. Conclusion. The findings show that according to LOS, unique items could determine significantly the achievement of overall satisfaction, while some common predictors across all three LOS groupings also seemed to be indispensable for in-patient’s assessment of hospital care. It was also confirmed in this study that a positive perception of hospital reputation might have an important role in patient satisfaction in Japan.

Contemporary society demands that every organization operate with a sense of social responsibility. Many organizations now include corporate social responsibility (CSR) activities in their work programs. In the health sector, however, the role of CSR has not been studied as intensively as in private corporations because the services provided by the health sector are already valued as directly serving humanity. This research aims to evaluate the impact of CSR on the health sector, specifically on government hospitals. This model was developed by analyzing the influence of CSR on hospital reputation, customer loyalty, and hospital values. By answering questionnaires, a total of 200 hospital patients from four government hospitals participated in the study. The proposed model was evaluated using path analysis with AMOS tools. The results of this study provide empirical evidence that overall, CSR positively affects the reputation of the hospital, patient loyalty, and hospital value. Although there is a direct negative effect of CSR on hospital value, the larger influence of indirect effect that occurs through the mediating role of reputation and patient loyalty variables shows that CSR is able to increase the hospital value. Practically, these results imply that CSR should be applied as a strategic tool in improving the value of the hospital.

Objective. The objective of this study was to detect whether there was any difference among the characteristics of patient satisfaction between two patient emphasis groups: patients demanding technical elements of hospital care and patients demanding interpersonal elements. Design and setting. The sample for this study was drawn from in-patients discharged from 77 voluntarily participating hospitals throughout Japan. The relationship between overall satisfaction with hospital care and patient satisfaction, and the evaluation of a hospital's reputation, was explored by stepwise multiple regression analysis of 33 variables relevant to aspects of hospital care for each patient group. Results. In the interpersonal emphasis (IE) group, «nurse's kindness and warmth» was associated significantly with overall satisfaction, while «skill of nursing care» and «nurse's explanation» were significant predictors of overall satisfaction in the technical emphasis (TE) group. On the other hand, «doctor's clinical competence», «recovery from distress and anxiety», and items pertaining to the hospital's reputation were significantly related to overall satisfaction in both emphasis groups. Conclusion. For overall patient satisfaction, it is essential to satisfy specific items related to the aspect of hospital care emphasized by the patient. Specific significant predictors of overall satisfaction (e.g. «doctor's clinical competence») were indispensable measures of professional performance in hospital care, irrespective of the patients» emphasis. A positive perception of hospital reputation items might increase overall patient satisfaction with Japanese hospitals.

Purpose – The purpose of this paper is to propose and empirically test a theoretical model that considers the predictors of an individual’s perceptions of information privacy, and also how it relates to his/her behavioral intention toward approaching hospital web sites. Design/methodology/approach – This paper collects data using survey methodology. A total of 331 usable participants are gathered and analyzed via structural equation modeling. Findings – Significant predictors of information privacy concerns include a stated online privacy policy and a hospital’s reputation. Further, online privacy policy predicts a hospital’s reputation. Finally, hospital reputation and information privacy concerns significantly predict an individual’s behavioral intention toward approaching hospital web sites. Research limitations/implications – The study confirmed that an online privacy policy and reputation can effectively alleviate specific information privacy concerns; therefore, this may indicate that these two factors should be considered whenever investigating individuals’ information privacy concerns. Practical implications – To acquire a good reputation and to diminish individuals’ information privacy concerns toward hospital web sites, hospitals should pay attention to the posting of an online privacy policy and communicating such policies to given individuals. Originality/value – This paper fulfils the gap of exploring the relationship among online privacy policy, organization reputation, and information privacy concerns. Further, the hypothesized model and its findings could also provide useful information for managers who are intent on boosting hospital web site usage frequency patterns.

BackgroundPatients routinely use Twitter to share feedback about their experience receiving healthcare. Identifying and analysing the content of posts sent to hospitals may provide a novel real-time measure of quality, supplementing traditional, survey-based approaches.ObjectiveTo assess the use of Twitter as a supplemental data stream for measuring patient-perceived quality of care in US hospitals and compare patient sentiments about hospitals with established quality measures.Design404 065 tweets directed to 2349 US hospitals over a 1-year period were classified as having to do with patient experience using a machine learning approach. Sentiment was calculated for these tweets using natural language processing. 11 602 tweets were manually categorised into patient experience topics. Finally, hospitals with ≥50 patient experience tweets were surveyed to understand how they use Twitter to interact with patients.Key resultsRoughly half of the hospitals in the US have a presence on Twitter. Of the tweets directed toward these hospitals, 34 725 (9.4%) were related to patient experience and covered diverse topics. Analyses limited to hospitals with ≥50 patient experience tweets revealed that they were more active on Twitter, more likely to be below the national median of Medicare patients (p<0.001) and above the national median for nurse/patient ratio (p=0.006), and to be a non-profit hospital (p<0.001). After adjusting for hospital characteristics, we found that Twitter sentiment was not associated with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) ratings (but having a Twitter account was), although there was a weak association with 30-day hospital readmission rates (p=0.003).ConclusionsTweets describing patient experiences in hospitals cover a wide range of patient care aspects and can be identified using automated approaches. These tweets represent a potentially untapped indicator of quality and may be valuable to patients, researchers, policy makers and hospital administrators.

The paper enhances micro-cognitive understandings of how organisational values can build internal reputation. Drawing-on a multi-method case study of a private hospital in Malaysia, we show the process of how values are internalised within organisations. We illustrate how different internal actors are important for embedding organisational values at various stages and show the interplay between them. We show leaders are important for role modelling and engaging, managers are important for embedding and reinforcing, and employees are important for empowering and reciprocating. We argue that in order for values to be internalised, leaders, managers and employees need to effectively create, communicate and enact those values. Rather than values being imposed by a single dominant internal actor, we show that they can be diffused by internal stakeholders at different hierarchical levels. We find that the internalisation of organisational values helps to form positive perceptions of the values and creates individual behaviours that correspond to those values. While the literature has focused on what dimensions and which stakeholders influence reputation building, we show how micro-cognitive processes build internal reputation from organisational values.