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"organizational identity"
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Identity in the public sector : a complex journey between identity features, struggles and dimensions
Grounded in the awareness that many public sector inefficiencies remain unsolved, Identity in the Public Sector presents a critical consideration of the interplay between public sector reforms and organizational changes across a variety of levels. Framing this issue and its importance within organizational and management studies, Andrea Tomo considers how organizational change is translated and experienced at the individual level, exposing why public employees often resist such projects. Building upon related literature for a better understanding and management of complex organizational change initiatives in the public sector, Tomo provides a more integrated picture of individual identity, emphasising the influence of cultural and context-specific factors, as well as their importance in policy-making processes, particularly their potential for improving the effectiveness of public administration. Offering insights for public management into a murky, often complex research area, Identity in the Public Sector provides a new theoretical and practical approach for the analysis and interpretation of the intersection between identity and public enterprises and services.
BOOK
Forging an identity
We investigated the processes involved in forming an organizational identity, which we studied during the founding of a distinctive new college by using an interpretive, insider-outsider research approach. The emergent grounded theory model suggests that organizational identity formed via the interplay of eight notable processes, four of which occurred in more-or-less sequential, stage-like fashion—(1) articulating a vision, (2) experiencing a meanings void, (3) engaging in experiential contrasts, and (4) converging on a consensual identity—plus four recurrent processes that were associated with two or more of the sequential stages: (5) negotiating identity claims, (6) attaining optimal distinctiveness, (7) performing liminal actions, and (8) assimilating legitimizing feedback. The findings show that internal and external, as well as micro and macro influences affected the forging of an organizational identity. In addition, we found that both social construction and social actor views of identity-related processes were not only germane to the formation of organizational identity but that these processes were also mutually constitutive in creating a workable identity.
Journal Article
Identity Ambiguity and Change in the Wake of a Corporate Spin-Off
We report on the findings of an inductive, interpretive case study of organizational identity change in the spin-off of a Fortune 100 company's top-performing organizational unit into an independent organization. We examined the processes by which the labels and meanings associated with the organization's identity underwent changes during and after the spin-off, as well as how the organization responded to these changes. The emergent model of identity change revolved around a collective state of identity ambiguity, the details of which provide insight into processes whereby organizational identity change can occur. Additionally, our findings revealed previously unreported aspects of organizational change, including organization members' collective experience of \"change overload\" and the presence of temporal identity discrepancies in the emergence of the identity ambiguity.
Journal Article
Exploring the Role of CSR in the Organizational Identity of Hospitality Companies: A Case from the Spanish Tourism Industry
Recently, organizational identity is being given more attention than ever before in the business world. This notion has grown substantially in importance in the hospitality industry. Facing increased competition, hospitality companies are driven to project a positive image to their stakeholders. Therefore, these organizations have begun to develop new organizational identity programs as part of their strategies to achieve their desired identities. This study analyzes the role of corporate social responsibility in the definition of the Organizational Identity of these organizations, employing a qualitative research methodology based on an illustrative case study. Particularly, the authors analyze the case of Meliá Hotels International, a leading hotel company in Spain with a presence in 27 countries. The findings indicate that the company has formally integrated CSR into its strategy to align its actual identity with its desired and conceived identity in view of the critics in its local community. Moreover, the interest of the firm toward its stakeholders suggests that the company understands its conceived identity as an important link in understanding its organizational identity. This paper demonstrates that firm's organizational identity is a set of several elements. When analyzing Meliá Hotels International's identity, we see that the firm defines this concept as that which is most central, enduring, and distinctive about the organization. In this sense, the company appears to follow the vision-driven approach by referring to the organizational mission and vision statements, organizational philosophy, and core values as the basis of organizational identity.
Journal Article
Legitimating Nascent Collective Identities: Coordinating Cultural Entrepreneurship
The concept of collective identity has gained prominence within organizational theory as researchers have studied how it consequentially shapes organizational behavior. However, much less attention has been paid to the question of how nascent collective identities become legitimated. Although it is conventionally argued that membership expansion leads to collective identity legitimacy, we draw on the notion of cultural entrepreneurship to argue that the relationship is more complex and is culturally mediated by the stories told by group members. We propose a theoretical framework about the conditions under which the collective identity of a nascent entrepreneurial group is more likely to be legitimated. Specifically, we posit that legitimacy is more likely to be achieved when members articulate a clear
defining collective identity story
that identifies the group's orienting purpose and core practices. Although membership expansion can undermine legitimation by introducing discrepant actors and practices to a collective identity, this potential downside is mitigated by
growth stories
, which help to coordinate expansion. Finally, we theorize how processes associated with collective identity membership expansion might affect the evolution of defining collective identity stories.
Journal Article
Not All Identifications Are Created Equal: Exploring Employee Accounts for Workgroup, Organizational, and Professional Identification
Scholars are increasingly interested in understanding the content and process of employee identification. In this paper, I contribute to this discussion by performing a qualitative case study investigating the accounts employees provide as they make sense of their identification with their workgroup, organization, and profession. Analyses of accounts from 31 members of an architecture firm reveal nine explanations individuals use to make sense of their identifications, which can be categorized using four sensemaking logics: similarity, familiarity, benefits, and investment. The explanations that informants provided differed markedly across targets. Whereas individuals relied heavily on personal relationships, and that their work actually happens in their workgroup in their accounts of workgroup identification, organizational identification was often explained based on the ideology of the organization, the support provided by the organization, the prestige of the organization, and the input the individual had into the organization. In further contrast, accounts of professional identification rested on explanations based in professional archetypes, the enjoyment informants found in their work, and professional norms about the work/life interface. These findings suggest that individuals may construct their identifications differently across targets. I theorize that these patterns are a function of target proximity and the characteristics that distinguish between targets. These findings open up the black box of identification by providing insight into how individuals interpret information about workplace targets. In doing so, the findings illustrate how sensemaking about identification is the result of firsthand experiences with a target in addition to sensegiving.
Journal Article
Athletes, Best Friends, and Social Activists: An Integrative Model Accounting for the Role of Identity in Organizational Identification
Organizational identification links together organizational and member identity, yet we currently lack theory explicating the role of organizational and member identity variations in members' evaluations of organizations as identification targets. In this theoretical paper, I outline a model of organizational identification that aims to do three things—account for the role of identity in the identification process, integrate and extend disparate approaches to organizational identification, and illuminate social comparison processes underlying members' organizational evaluations. The model proposes that members undertake two identity comparisons to assess the value of organizational membership for identification purposes. In one, they compare the organization's current identity with their own identity, allowing them to assess the organization's ability to meet their motivation for self-continuity. In the other, they compare the organization's current identity with its expected identity, allowing them to assess the organization's ability to meet their motivation for self-esteem. After introducing the identity congruence framework, I apply to it the identity orientation lens to make specific predictions about how organizational and member identity shape the nature and outcomes of the specific social comparison content drawn upon in each of the two identity comparisons. This analysis reveals how the metrics used to evaluate organizations fundamentally vary by organizational and member identity. Implications for organizational studies are addressed, including those related to organizing and stakeholder theory.
Journal Article
Members' Identification with Multiple-Identity Organizations
In the field of organizational identity, theory development has far outpaced theory testing. Specifically, several researchers have proposed identity-based models of organizational identification but few have operationalized and tested them. Furthermore, virtually no research has explored how members identify with multiple-identity organizations. This study addresses these gaps and makes three specific contributions to identity theory. First, we operationalize and test a model in which a member's organizational identification is conceptualized in terms of an identity comparison process, i.e., a cognitive comparison between what a member perceives the identity to be and what they think it should be. Second, we extend current thinking by operationalizing organizational identification in terms of multiple and competing identities. Third, as a theory-building exercise, we explore the possibility that a similar identity comparison process operates at the organizational form level of analysis, affecting members' identification with the encompassing form or social institution. We test our model via a survey of members of rural cooperativesa prototypical hybrid identity organizational form, embodying elements of both business and family identities. Results of the analyses show that organizational identity congruence has a significant effect on member commitment, and form-level identity congruence has significant effects on both cognitive and pragmatic legitimacy, lending support for the use of identity as a multilevel construct. These results provide empirical support for current identity-based models of organizational identification and expand their generalizability to include multiple-identity organizations.
Journal Article
Organizational identity strength, identification, and commitment and their relationships to turnover intention: does organizational hierarchy matter?
In the present study we sought to clarify the functional distinctions between organization identity strength, organizational identification, and organizational commitment. Data were obtained from 10948 employees of a large steel manufacturer. First, confirmatory factor analysis was used to test the discriminant validity of the three focal constructs. Next, drawing on research that suggests hierarchical differentiation may influence individuals' conceptual frame of reference, we examined each focal construct's measurement equivalence across three hierarchical levels (officers, n = 1,056, middle-management, n = 1049, workers, n = 1050). Finally, multigroup structural equation modeling was used to simultaneously estimate the between-group correlations between turnover intention and organization identity strength, organizational identification, and organizational commitment. Results indicated that (a) the measures used to reflect the three focal constructs were empirically distinct, (b) the focal constructs were conceptually equivalent across hierarchical levels, and (c) the pattern of correlations with turnover intention was different for employees with management responsibilities versus workers with no management responsibility. The present findings suggest perceptions of a strong organizational identity, organizational identification, and organizational commitment may influence employees' turnover intention in unique ways, depending on their hierarchical level within the organization.
Journal Article
Explaining Variation in Organizational Identity Categorization
In explaining why constituent groups often vary in their perceptions of the most salient aspects of an organization’s identity, existing research has drawn, almost exclusively, on social identity research and self-enhancement motives. This research suggests that when different organizational identity categorizations are enhancing to some groups but not others, variation in organizational identity perceptions arises. In this paper, by contrast, we explore the role that unmotivated or “spontaneous” cognitions may play in influencing variation in constituents’ organizational identity categorizations. Based on data from a study of U.S. business school constituents, we develop a dual-path model through which both motivated and spontaneous processes influence the different organizational identity categorizations constituent groups find to be most salient. We discuss both the theoretical and practical implications of these findings.
Journal Article