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Service level management in emerging environments
Networks are now embedded in daily life thanks to smaller, faster, inexpensive components that are more powerful and increasingly connected. Parallel to this quantitative explosion of communication networks, technology has become more complex. This development comes with challenges related to management and control, and it has become necessary to manage the service level demands of the client to which the service provider commits. Different approaches to managing one or more service level components in different emerging environments are explored, such as: the Internet of Things, the Cloud, smart grids, e-health, mesh networking, D2D (Device to Device), smart cities and even green networking. This book therefore allows for a better understanding of the important challenges and issues relating to Quality of Service (QoS) management, security and mobility in these types of environment.
Book
Dying for an iPhone : Apple, Foxconn, and the lives of China's workers
Suicides, excessive overtime, hostility and violence on the factory floor in China. Drawing on vivid testimonies from rural migrant workers, student interns, managers and trade union staff, Dying for an iPhone is a devastating expose of two of the world's most powerful companies: Foxconn and Apple.As the leading manufacturer of iPhones, iPads and Kindles, and employing one million workers in China alone, Taiwanese-invested Foxconn's drive to dominate global electronics manufacturing has aligned perfectly with China's goal of becoming the world leader in technology. This book reveals the human cost of that ambition and what our demands for the newest and best technology mean for workers.Foxconn workers have repeatedly demonstrated their power to strike at key nodes of transnational production, challenge management and the Chinese state, and confront global tech behemoths. Dying for an iPhone allows us to assess the impact of global capitalism's deepening crisis on workers.
eBook
My Therapist Says ... : advice you should probably (not) follow
From the creators of the super-popular Instagram @MyTherapistSays comes this humorous guide for navigating the daily struggle that is life. Including popular memes from their Instagram along with checklists, quizzes, prompts, and more, My Therapist Says is here to remind you that you are not alone in how you feel. Combining heartfelt wisdom from the authors own experiences (which is not always therapist approved) with advice from their own therapists (which the authors don't always agree with), My Therapist Says delivers witty guidance in all areas of life that are stressing people out today.
BOOK
Insights to Performance Excellence 2021-2022
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems.Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1.The actual language of each Item, including Notes2.A plain-English explanation of the requirements and rationale for each Item3.A table showing the similar requirements of the Criteria4.A summary of the requirements of each Item in flowchart form5.The key linkages between each Item and other Items6.An explanation of some potential adverse consequences7.Examples of effective practicesFeatures of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administratorsTables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongsOnline resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced ScorecardA new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practicesInformation on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality
eBook
Deep Utopia : life and meaning in a solved world
\"If the AI transition goes well, human labor becomes obsolete. Furthermore, at technological maturity, human nature becomes entirely malleable. We will thus enter a condition of 'post-instrumentality', in which our efforts are not needed for any practical purpose. In such a solved world, what is the point of human existence? What gives meaning to life? What do we do all day? Deep Utopia shines a new light on these old questions, giving us glimpses of a different kind of existence, which might be ours in the future.\"--Dust jacket.
Book
Good Jobs, Bad Jobs
Good Jobs, Bad Jobs provides an insightful analysis of how and why precarious employment is gaining ground in the labor market and the role these developments have played in the decline of the middle class. Kalleberg shows that by the 1970s, government deregulation, global competition, and the rise of the service sector gained traction, while institutional protections for workers—such as unions and minimum-wage legislation—weakened. Together, these forces marked the end of postwar security for American workers. The composition of the labor force also changed significantly; the number of dual-earner families increased, as did the share of the workforce comprised of women, non-white, and immigrant workers. Of these groups, blacks, Latinos, and immigrants remain concentrated in the most precarious and low-quality jobs, with educational attainment being the leading indicator of who will earn the highest wages and experience the most job security and highest levels of autonomy and control over their jobs and schedules. Kalleberg demonstrates, however, that building a better safety net—increasing government responsibility for worker health care and retirement, as well as strengthening unions—can go a long way toward redressing the effects of today’s volatile labor market. There is every reason to expect that the growth of precarious jobs—which already make up a significant share of the American job market—will continue. Good Jobs, Bad Jobs deftly shows that the decline in U.S. job quality is not the result of fluctuations in the business cycle, but rather the result of economic restructuring and the disappearance of institutional protections for workers. Only government, employers and labor working together on long-term strategies—including an expanded safety net, strengthened legal protections, and better training opportunities—can help reverse this trend.
eBook
Slow : live life simply
'Dear Mr & Mrs Jones, I am writing to inform you of my withdrawal from the race to keep up with you . . .' Once upon a time, Brooke McAlary thought she was close to having it all. Married to a wonderful man, mother to a lively young daughter, and pregnant for a second time, she'd acquired all the things she'd once thought important-holidays, cars, a renovated home. Yet despite this, she found herself utterly despondent. Realising that they wanted a simpler, more fulfilling existence, Brooke and her family gradually created their own way of living, with an emphasis on depth, connection and experiences. In Slow Brooke gently encourages you to find pleasure and value in a simpler life, sharing the practical tips and rituals that have helped her on her own journey, from decluttering to de-owning, messiness to mindfulness, from asking why to asking where to now? Part memoir, part practical companion, Slow provides a fascinating insight into the benefits of slowing down. It will inspire you to forget about the Joneses and create a life filled with the things that really matter to you ... slowly, of course.
BOOK
Verification, Validation, and Testing of Engineered Systems
Systems' Verification Validation and Testing (VVT) are carried out throughout systems' lifetimes. Notably, quality-cost expended on performing VVT activities and correcting system defects consumes about half of the overall engineering cost. Verification, Validation and Testing of Engineered Systems provides a comprehensive compendium of VVT activities and corresponding VVT methods for implementation throughout the entire lifecycle of an engineered system. In addition, the book strives to alleviate the fundamental testing conundrum, namely: What should be tested? How should one test? When should one test? And, when should one stop testing? In other words, how should one select a VVT strategy and how it be optimized?
The book is organized in three parts: The first part provides introductory material about systems and VVT concepts. This part presents a comprehensive explanation of the role of VVT in the process of engineered systems (Chapter-1). The second part describes 40 systems' development VVT activities (Chapter-2) and 27 systems' post-development activities (Chapter-3). Corresponding to these activities, this part also describes 17 non-testing systems' VVT methods (Chapter-4) and 33 testing systems' methods (Chapter-5). The third part of the book describes ways to model systems' quality cost, time and risk (Chapter-6), as well as ways to acquire quality data and optimize the VVT strategy in the face of funding, time and other resource limitations as well as different business objectives (Chapter-7). Finally, this part describes the methodology used to validate the quality model along with a case study describing a system's quality improvements (Chapter-8).
Fundamentally, this book is written with two categories of audience in mind. The first category is composed of VVT practitioners, including Systems, Test, Production and Maintenance engineers as well as first and second line managers. The second category is composed of students and faculties of Systems, Electrical, Aerospace, Mechanical and Industrial Engineering schools. This book may be fully covered in two to three graduate level semesters; although parts of the book may be covered in one semester. University instructors will most likely use the book to provide engineering students with knowledge about VVT, as well as to give students an introduction to formal modeling and optimization of VVT strategy.
eBook
Work less : new strategies for a changing workplace
\"You can't have a healthy economy with an unhealthy work force. Work Less proposes ways to reduce work hours and keep workers happier, healthier, and more productive. Recent years have revealed just how stressed out many workers are. While the trend to longer hours has been developing for several decades, the trend's effects have been aggravated during the pandemic by the growing use of Zoom and other new technologies for meetings with clients, customers, and co-workers. Exhausted and fed up, today's workers are starting to insist on shorter hours and greater flexibility as to where they do their work. There is growing consensus that the forty-hour week, the norm since the 1940s, has outlived its usefulness. And there is an urgent need for new work schedules that adequately reflect the far greater intensity of work today, as well as the greater non-work demands on a work force that is nearly half female. Work Less offers practical scheduling suggestions to employers and workers and numerous policy options for government policy-makers to improve working conditions.\"-- Provided by publisher.
BOOK
The ASQ Certified Quality Improvement Associate Handbook
The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.
eBook