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Equipping students to become future-fit graduates who are competent to survive and thrive in an increasingly liquid and complex society presents an agonising challenge to educators at institutions of higher education. It seems that student-centred support is a key requirement for the renovation of open distance higher education. ‘The complex fourth revolution world we are living in’, the current unequal and diverse student body and the need to train students in theology to be agents of positive change and transformation highlight why student-centred edu-actions are required. Suggestions on how to create opportunities for, and how to implement effective student-centred support are presented through a descriptive qualitative approach. Although this is focussed on theology students, student support is needed in all disciplines and this structure can, if successful, also be transferred to other fields in human science. Nested in the centre of the Community of Inquiry model, the triangle of effective education provides the structure and foundation for both the discipline-specific and the more general fields of the pillars of higher education. Based on the foundation of this triangle, a toolkit for student success is proposed. The toolkit forms the inner part of the triangle; referring to who the students are, how they think, reason and act, culminate in how they change and grow through education. In addition, a short learning programme for educators is proposed to assist them in adapting their tasks to the changing environment and simultaneously supporting their students.Intradisciplinary/interdisciplinary implicationsAlthough the focus is on theology students and lecturers, both the toolkit and lecturer training programmes can be implemented for the promotion of purpose-driven and human-centred skills development and academic excellence in the larger disciplines and fields of arts, humanities, social sciences and religious studies.