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Trust : a history
\"Today there is much talk of a 'crisis of trust'; a crisis which is almost certainly genuine, but usually misunderstood. Trust: A History offers a new perspective on the ways in which trust and distrust have functioned in past societies, providing an empirical and historical basis against which the present crisis can be examined, and suggesting ways in which the concept of trust can be used as a tool to understand our own and other societies. Geoffrey Hosking argues that social trust is mediated through symbolic systems, such as religion and money, and the institutions associated with them, such as churches and banks. Historically these institutions have nourished trust, but the resulting trust networks have tended to create quite tough boundaries around themselves, across which distrust is projected against outsiders. Hosking also shows how nation-states have been particularly good at absorbing symbolic systems and generating trust among large numbers of people, while also erecting distinct boundaries around themselves, despite an increasingly global economy. He asserts that in the modern world it has become common to entrust major resources to institutions we know little about, and suggests that we need to learn from historical experience and temper this with more traditional forms of trust, or become an ever more distrustful society, with potentially very destabilising consequences.\"--Back cover.
Book
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
E-governments have become an increasingly integral part of the virtual economic landscape. However, e-government systems have been plagued by an unsatisfactory, or even a decreasing, level of trust among citizen users. The political exclusivity and longstanding bureaucracy of governmental institutions have amplified the level of difficulty in gaining citizens' acceptance of e-government systems. Through the synthesis of trust-building processes with trust relational forms, we construct a multidimensional, integrated analytical framework to guide our investigation of how e-government systems can be structured to restore trust in citizen-government relationships. Specifically, the analytical framework identifies trust-building strategies (calculative-based, prediction-based, intentionality-based, capability-based, and transference-based trust) to be enacted for restoring public trust via e-government systems. Applying the analytical framework to the case of Singapore's Electronic Tax-Filing (E-Filing) system, we advance an e-government developmental model that yields both developmental prescriptions and technological specifications for the realization of these trust-building strategies. Further, we highlight the impact of sociopolitical climates on the speed of e-government maturity.
Journal Article
Trust in scientists in times of pandemic
This article analyzes the specific and critical role of trust in scientists on both the support for and compliance with nonpharmaceutical interventions (NPIs) during the COVID-19 pandemic. We exploit large-scale, longitudinal, and representative surveys for 12 countries over the period from March to December 2020, and we complement the analysis with experimental data. We find that trust in scientists is the key driving force behind individual support for and compliance with NPIs and for favorable attitudes toward vaccination. The effect of trust in government is more ambiguous and tends to diminish support for and compliance with NPIs in countries where the recommendations from scientists and the government were not aligned. Trust in others also has seemingly paradoxical effects: in countries where social trust is high, the support for NPIs is low due to higher expectations that others will voluntary social distance. Our individual-level longitudinal data also allows us to evaluate the effects of within-person changes in trust over the pandemic: we show that trust levels and, in particular, trust in scientists have changed dramatically for individuals and within countries, with important subsequent effects on compliant behavior and support for NPIs. Such findings point out the challenging but critical need to maintain trust in scientists during a lasting pandemic that strains citizens and governments.
Journal Article
How to be trustworthy
We become untrustworthy when we break our promises, miss our deadlines, or offer up unreliable information. If we aim to be a trustworthy person, we need to act in line with our existing commitments and we must also take care not to bite off more than we can chew when new opportunities come along. But often it is not clear what we will be able to manage, what obstacles may prevent us from keeping our promises, or what changes may make our information unreliable. In the face of such uncertainties, trustworthiness typically directs us towards caution and hesitancy, and away from generosity, spontaneity, or shouldering burdens for others. In How To Be Trustworthy, Katherine Hawley explores what trustworthiness means in our lives and the dilemmas which arise if we value trustworthiness in an uncertain world. She argues there is no way of guaranteeing a clean conscience. We can become untrustworthy by taking on too many commitments, no matter how well-meaning we are, yet we can become bad friends, colleagues, parents, or citizens if we take on too few commitments. Hawley shows that we can all benefit by being more sensitive to obstacles to trustworthiness, and recognising that those who live in challenging personal circumstances face greater obstacles than other members of society-whether visibly or invisibly disadvantaged through material poverty, poor health, social exclusion, or power imbalances.
Book
Why different trust relationships matter for information systems users
Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on the trust relationship between the user and the IS itself, largely neglecting that other targets of trust might also drive IS use from a user's point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent from a user's point of view. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target - trust in the provider - which is equally important as trust in the IS itself. Consequently, IS providers should focus not only on fostering users' trust in their IS but also on positioning themselves as trustworthy providers. In addition, we show that a third target - trust in the Internet - has significant indirect effects on multiple constructs that impact IS use.
Journal Article
Distrust in the Balance: The Emergence and Development of Intergroup Distrust in a Court of Law
Despite recent attention to trust, comparatively little is known about distrust as distinct from trust. In this paper, we drew on case study data of a reorganized court of law, where intergroup distrust had grown between judges and administrators, to develop a dynamic theory of distrust. We used insights from the literatures on distrust, conflict escalation, and professional–organization relations to guide the analysis of our case data. Our research is consistent with insights on distrust previously postulated, but we were able to extend and make more precise the perceptions and behaviors that make up the elements of the self-amplifying cycle of distrust development, how these elements are related, and the mechanisms of amplification that drive the cycle. To help guide and focus future research, we modeled the process by which distrust emerges and develops, and we drew inferences on how it can be repaired.
Journal Article