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Cognitive Work Analysis: Coping with Complexity
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eBook
Cognitive Work Analysis: Coping with Complexity
2009,2008,2017
Overview
'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction currently works (descriptive modelling). Instead, through a focus on constraints, it develops a model of how work can be conducted within a given work domain, without explicitly identifying specific sequences of actions (formative modelling).
Publisher
Routledge,Ashgate,CRC Press
Subject
ISBN
9781138073388, 1138073385, 9780754670261, 0754670260
