Asset Details
Do you wish to reserve the book?
The quality infrastructure
Hey, we have placed the reservation for you!
By the way, why not check out events that you can attend while you pick your title.
Oops! Something went wrong.
Looks like we were not able to place the reservation. Kindly try again later.
Are you sure you want to remove the book from the shelf?
The quality infrastructure
Do you wish to request the book?
The quality infrastructure
Please be aware that the book you have requested cannot be checked out. If you would like to checkout this book, you can reserve another copy
We have requested the book for you!
Your request is successful and it will be processed during the Library working hours. Please check the status of your request in My Requests.
Oops! Something went wrong.
Looks like we were not able to place your request. Kindly try again later.
eBook
The quality infrastructure
2014,2013
Overview
Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Publisher
American Library Association
Subject
/ Academic libraries -- United States -- Evaluation -- Case studies
/ Canada
/ Libraries -- Quality control -- Case studies
/ Library administration -- Canada -- Case studies
/ Library administration -- United States -- Case studies
/ Public services (Libraries) -- Evaluation -- Case studies
/ Research libraries -- United States -- Evaluation -- Case studies
ISBN
9780838911730, 9780838994955, 0838994962, 0838911730, 9780838994962, 0838994954
