Journal Article

Citizen-Centric Approach to E-Government

Esmat, Shadwa, Al Sayed, Ola

2021

Overview

The purpose of this study is to explore potential effects of households' demand for digital government services on the financing modes for these services. It aims as well at providing policy makers with recommendations that support a better design and implementation of digital government services based on citizens' demands. The researchers developed a survey to obtain citizens' demand for the online application for electricity meter, if available. The survey also seeks to discover if citizens have a willingness to pay (WTP) extra fees to get this new service. Data was collected in July August 2020, from a sample of 400 respondents in Greater Cairo. The research found that the demand for e-government service is affected by some demographic characteristics (area of residence, age, income, and education), level of knowledge about available online government services, internet use and accessibility or digital divide. In addition, relative advantage or perceived usefulness, ease of use and lack of trust showed indirect or implicit effect on the demand for e-government services that was revealed from citizens' answers to the survey. The study has implications regarding design, implementation, and financing of e government services. It provides insights to policymakers and governmental units to choose an appropriate financing mode for constructing and operating e-government projects. In addition to determining the target groups of the e-government service in advance, to facilitate the transformation from traditional to digital service.

• Publisher: جامعة عين شمس - كلية التجارة
• Subject: التحول الرقمي / التركيز على المواطن / الحكومة الإلكترونية / الخدمات الحكومية الإلكترونية / عداد الكهرباء / محافظة القاهرة / مصادر التمويل / مصر