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Intermediation of Foreign Domestic Workers from the Employers' Perspective Pre-Hiring and in-Service Experiences
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Intermediation of Foreign Domestic Workers from the Employers' Perspective Pre-Hiring and in-Service Experiences
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Journal Article
Intermediation of Foreign Domestic Workers from the Employers' Perspective Pre-Hiring and in-Service Experiences
2023
Overview
Objectives: This study investigated employers' perceived quality of experiences from recent interactions with formal and informal agents as two major marketing activities of labor intermediaries used by Kuwaiti household in hiring foreign domestic workers. We analyze perceived agent-related differences in pre-hiring information exchanges and their effects on the level of in-service satisfaction, problems, and on future choice of agents. Method: A survey method was used to examine the perceptions of random sample of 402 Kuwaiti households regarding their experiences with placement agents in the pre-hiring and post hiring stages. Results: Findings revealed marked differences between formal and informal agents as information gateway. Informal agents were better information source that led to a marked increase of in-service satisfaction and lower incidence of in-service problems. More households are switching formal agents to informal agents despite the risk of using their services. Conclusions: Findings of this study is imperative to improve the marketing perfonnance of formal agents in facing their informal unlicensed competitors. Moreover, labor market policy makers must realize the strong market inclination to use informal agents and put measures to improve the competitive structure while preserving the welfare of workers and their employers.
Publisher
جامعة الكويت - مجلس النشر العلمي
Subject
