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Two messages from the other side of the turnover coin: “Here to stay or go?” and “Should I stay or should I go?”
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Journal Article
Two messages from the other side of the turnover coin: “Here to stay or go?” and “Should I stay or should I go?”
2019
Overview
[...]though quantitative data are good at answering certain questions, there are broader questions about turnover quantitative data cannot answer, of which consultants and researchers should not lose sight. (2018) is mining the data that are available in order to manage the impact of turnover on organizations (as well as sometimes to collect additional data), our findings suggest that another way to measure the impact of turnover is to explore not only pre-turnover withdrawal behaviors but also what former employees say about the company to potential customers and to other workers. In addition to collecting quantitative data and “mining” for more numbers, qualitative data in the form of people’s stories and experiences in the employment and turnover process can be a rich resource for understanding the meaning of the numbers and the interrelatedness of many factors. Foreseeing the impact of the direction science was taking toward an overfocus on quantitative measurement (which the first author has also written about; see Rothausen, 2016), Ralph Waldo Emerson noted that when one lacks a deeply felt sympathy with one’s subject, for example an ornithologist’s work results in a dead bird measured in ounces and inches.
Publisher
Cambridge University Press
Subject
