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Actuarial Risk Management Practices and Firm Performance: The Mediating Role of E-Service Innovation
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Actuarial Risk Management Practices and Firm Performance: The Mediating Role of E-Service Innovation
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Journal Article
Actuarial Risk Management Practices and Firm Performance: The Mediating Role of E-Service Innovation
2024
Overview
Research on actuarial risk management practices (ARMP) and insurance firm performance has revealed inconsistent results. Therefore, a mediating factor such as innovation is needed to bridge between them. Studies exploring the relationship between ARMP and innovation have been largely qualitative. This study offered a quantitative model focusing on the mediating role of e-service innovation between ARMP and firm performance. The hypothesized relationships were tested using a structural equation model (SEM), with a sample from 98 Indonesian insurance companies and WarpPLS 7.0 as the analytical tool. The results indicated that ARMP significantly influenced e-service innovation but was insignificant for firm performance. Furthermore, the findings highlighted the significant role of e-service innovation in insurance firm performance, which implied that e-service innovation acts as a mediator in the relationship between ARMP and firm performance. The practical application of the research findings makes them directly relevant and beneficial to the insurance industry, especially in Indonesia.
Publisher
MDPI AG
Subject
