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Managing team performance in higher education institutions through friendship prevalence, work engagement, and organizational citizenship behavior
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Managing team performance in higher education institutions through friendship prevalence, work engagement, and organizational citizenship behavior
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Journal Article
Managing team performance in higher education institutions through friendship prevalence, work engagement, and organizational citizenship behavior
2025
Overview
Improving university teamwork performance is essential, especially due to the worldwide pandemic. This study examined a model for enhancing university performance by increasing friendship prevalence, work engagement, and Organizational Citizenship Behavior (OCB) among employees. This study used a quantitative design by distributing online questionnaires to 132 employees of universities in Indonesia. Then, the data were analyzed using Structural Equation Modeling (SEM)-Amos version 23. The study found a significant and positive effect among the variables: 1) Friendship prevalence has a significant positive effect on work engagement and OCB; 2) Work engagement also has a significant positive effect on OCB and team performance; and 3) OCB also has a significant positive effect on team performance. Moreover, the relationships between friendship prevalence and OCB, and friendship prevalence and team performance were mediated by work engagement. However, this study found that OCB could not mediate the relationship between work engagement and team performance. The study indicated that friendship prevalence is the predictor of work engagement. Thus, it is recommended for universities to build and improve good friendship among employees. Poboljšanje timskog rada na sveučilištima od suštinske je važnosti, osobito u vrijeme svjetske pandemije. Cilj ove studije bio je ispitati model za poboljšanje uspješnosti sveučilišta povećanjem prevalencije prijateljstva, radnog angažmana i organizacijskog građanskog ponašanja (OCB) među zaposlenicima. Ova studija koristila je kvantitativni dizajn distribuiranjem online upitnika za 132 zaposlenika sveučilišta u Indoneziji. Zatim su podaci analizirani pomoću strukturnih modela jednadžbi (SEM – Structural Equation Modeling) – Amos verzije 23. Istraživanjem je potvrđen značajan i pozitivan učinak među sljedećim varijablama: 1) Prevalencija prijateljstva ima značajan pozitivan učinak na radnu angažiranost i OCB; 2) Radna angažiranost ima značajan pozitivan učinak na OCB i na uspješnost timskog rada; i 3) OCB ima također značajan pozitivan učinak na timsku izvedbu. Štoviše, odnosi između prevalencije prijateljstva i OCB-a, te prevalencije prijateljstva i uspješnosti timskog rada nastaju posredstvom radnog angažmana. Međutim, ovo istraživanje potvrđuje da OCB ne može posredovati u odnosu između radnog angažmana i uspješnosti timskog rada. Studija je pokazala da je prevalencija prijateljstva prediktor radnog angažmana. Stoga se sveučilištima preporuča graditi i unapređivati dobro prijateljstvo među zaposlenicima.
Publisher
Sveučilište u Rijeci, Ekonomski fakultet,Faculty of Economics University of Rijeka
Subject
