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Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management
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Journal Article
Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management
2016
Overview
A Citizen Relationship Management (OpenCiRM) system was built on a semantic web platform using model-driven development principles, to provide a government call center with operational agility and improved technical integration options. Business domain experts from municipal agencies administered the system by directly manipulating its ontology model. This paper highlights the new ontology engineering tasks and user roles that may emerge in organizations implementing the OpenCiRM system.
Publisher
IGI Global
Subject
