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Journal Article
The Impact of Digitalization on the IT Department
2019
Overview
In the digital age, innovative technologies such as social media, mobile computing, data analytics, cloud computing, internet of things (SMACIT), and more recently blockchain, artificial intelligence, and virtual reality significantly influence work processes, products, services, and business models. Digitalization has therefore increased the importance of information technology (IT), and it has transformed the demands placed on organizations’ IT functions. The business activity does not only become more efficient, but it is also no longer imaginable without IT. Since information technologies are now applied to realize innovations for businesses—something that will increase in the future—IT functions are required to cooperate proactively and early on with business departments to be able to develop and implement such innovations jointly. Besides ensuring regular IT operations, IT functions are increasingly required to identify technological innovations proactively and rapidly transfer them into marketable solutions, thereby directly contributing to the company’s central value proposition (Urbach et al. 2017).
Publisher
Springer Nature B.V
