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Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation
by
Robey, Daniel
, Mathiassen, Lars
, Cho, Sunyoung
in
Adaptation
/ Adoption of innovations
/ Analysis
/ Business and Management
/ Business Information Systems
/ Dialectics
/ Electronic health records
/ Endangered
/ Health care delivery
/ Health care industry
/ Hospitals
/ Information Systems and Communication Service
/ Information technology
/ Innovation/Technology Management
/ Innovations
/ Management
/ Medical technology
/ Organization studies
/ Organizations
/ Research Article
/ Resilience
/ Studies
/ Technological change
/ Telecommunications
/ Telemedicine
2007
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Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation
by
Robey, Daniel
, Mathiassen, Lars
, Cho, Sunyoung
in
Adaptation
/ Adoption of innovations
/ Analysis
/ Business and Management
/ Business Information Systems
/ Dialectics
/ Electronic health records
/ Endangered
/ Health care delivery
/ Health care industry
/ Hospitals
/ Information Systems and Communication Service
/ Information technology
/ Innovation/Technology Management
/ Innovations
/ Management
/ Medical technology
/ Organization studies
/ Organizations
/ Research Article
/ Resilience
/ Studies
/ Technological change
/ Telecommunications
/ Telemedicine
2007
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Do you wish to request the book?
Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation
by
Robey, Daniel
, Mathiassen, Lars
, Cho, Sunyoung
in
Adaptation
/ Adoption of innovations
/ Analysis
/ Business and Management
/ Business Information Systems
/ Dialectics
/ Electronic health records
/ Endangered
/ Health care delivery
/ Health care industry
/ Hospitals
/ Information Systems and Communication Service
/ Information technology
/ Innovation/Technology Management
/ Innovations
/ Management
/ Medical technology
/ Organization studies
/ Organizations
/ Research Article
/ Resilience
/ Studies
/ Technological change
/ Telecommunications
/ Telemedicine
2007
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Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation
Journal Article
Dialectics of Resilience: A Multi–Level Analysis of a Telehealth Innovation
2007
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Overview
Resilience is commonly portrayed as a positive capability that allows individuals, groups, and organizations to thrive in dynamic contexts. This paper questions this oversimplified view based on a dialectical analysis of a telehealth innovation within a network of collaborating hospitals. We analyze the major contradictions that characterize the adoption of the innovation. First, we analyze contradictions between individuals and groups within each adopting organization. Second, we analyze contradictions between the adopting organizations. This multi-level analysis leads to a deeper understanding of resilience as a dialectical process. The analysis of the case shows that, although the participating individuals, groups, and organizations demonstrated apparent resilience in adopting the telehealth innovation, the innovation remained in a fragile state, where it was unclear whether it would continue to diffuse, stabilize as-is, or slowly deteriorate. Hence, while resilience facilitated swift and successful adoption, it also created tensions that endangered further diffusion and the long-term sustainability of the telehealth innovation. We suggest that understanding the future success of the innovation would be facilitated to a large extent by a dialectical analysis of the involved contradictions.
Publisher
SAGE Publications,Palgrave Macmillan UK,Sage Publications Ltd
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