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Exploring the disconnections : student interaction with support services upon commencement of distance education

by Natasha Hard , Mark Brown , Liz Smith , Mike Keppell , Helen Hughes

in Approaches and Study Skills Inventory for Students (ASSIST) / Design based research / Distance Education / distance education, student support, first year experience / Distance learning / Electronic libraries / First year students / Help seeking / High risk students / Higher education / Independent study / Online learners / Online learning / Online teaching / Open Universities / Outcomes of Education / Podcasting / Pretests posttests / Readiness / School Holding Power / Self-sufficiency / Strategic management / Student attitudes / Student attrition / Student behaviour / Student experience / Student journals / Student participation / Student support services / Studies / Study skills / Subject selection (Students) / Surveys

2013

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Exploring the disconnections : student interaction with support services upon commencement of distance education

by Natasha Hard , Mark Brown , Liz Smith , Mike Keppell , Helen Hughes

2013

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Exploring the disconnections : student interaction with support services upon commencement of distance education

by Natasha Hard , Mark Brown , Liz Smith , Mike Keppell , Helen Hughes

2013

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Journal Article

Exploring the disconnections : student interaction with support services upon commencement of distance education

Natasha Hard,

Mark Brown,

Liz Smith,

Mike Keppell,

Helen Hughes

2013

Overview

While provision of appropriate supports in the first year of study has been found to have a positive effect on student success, supports targeting online and distance learners are often applied in a 'goulash approach'. Against this backdrop, the research investigated the experiences of first-time distance learners with a view to informing the future design of supports during the early stages of the study lifecycle. The study was framed around design-based research involving a mixed method approach over three phases: a stocktake of services designed to support distance learning; a pre- and post-semester survey of first-time distance learners; and a video diary phase that gathered the lived experiences of 20 students upon commencement of their study. Triangulated results of the three phases highlight a disconnection between institutional support services and the majority of first-time distance learners who demonstrated a self-sufficient 'lone wolf' approach to learning. [Author abstract]

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Publisher

Queensland University of Technology Publications,Queensland University of Technology

Subject

Approaches and Study Skills Inventory for Students (ASSIST)

/ Design based research

/ Distance Education

/ distance education, student support, first year experience

/ Distance learning

/ Electronic libraries

/ First year students