Asset Details
Do you wish to reserve the book?
Emotional and Rational Components in Software Testing Service Evaluation: Antecedents and Impacts
Hey, we have placed the reservation for you!
By the way, why not check out events that you can attend while you pick your title.
Oops! Something went wrong.
Looks like we were not able to place the reservation. Kindly try again later.
Are you sure you want to remove the book from the shelf?
Emotional and Rational Components in Software Testing Service Evaluation: Antecedents and Impacts
Do you wish to request the book?
Emotional and Rational Components in Software Testing Service Evaluation: Antecedents and Impacts
Please be aware that the book you have requested cannot be checked out. If you would like to checkout this book, you can reserve another copy
We have requested the book for you!
Your request is successful and it will be processed during the Library working hours. Please check the status of your request in My Requests.
Oops! Something went wrong.
Looks like we were not able to place your request. Kindly try again later.
Journal Article
Emotional and Rational Components in Software Testing Service Evaluation: Antecedents and Impacts
2022
Overview
This research investigates how individual emotional and rational components of software testing service evaluations impact behavioral intentions associated with the software testing service, and how specific, theory-driven service characteristics (complexity, proximity, and output specificity) impact the emotional and rational components of the software testing service evaluation. A controlled experiment is used, and the results indicate that (1) both emotional and rational components of software testing service evaluation have significant impacts on behavioral intentions associated with the software testing service, (2) the specificity of testing service output impacts both the emotional and rational evaluations of the software testing service, (3) the complexity of the testing service task only influences the emotional component, and (4) the proximity between the testing service provider and recipient has no significant impact on the emotional evaluation of the service.
Publisher
IGI Global
