Journal Article

The Örebro City Citizen-Oriented E-Government Strategy

Grönlund, Åke, Ask, Andreas, Hatakka, Mathias

2008

Overview

This article discusses practices, opportunities, and challenges in local e-government project management by means of a case study involving interviews, document studies, and an element of action research, over eight months. The analysis against e-government success factors finds seven “critical issues”; political timing, resource allocation, political mandate, distinction between administrative and political responsibilities, coordination of departments, dependence on providers, and use of standards. We found these issues open for local choice, influences of strong individuals and groups, and chance. This is a consequence of the prevailing strategic model for the public sector, New Public Management, which leaves these issues to be filled by negotiations among many actors with different roles, goals, and action space. The general lesson is that there is a need for practical ways of acting strategically to reduce the risk level and increase the ability to implement policy.

• Publisher: IGI Global
• Subject: Action research / Case studies / Complex Systems – Microdata Analysis / Coordination / E-government / Electronic government / Government / implementation / Informatics / Informatics, computer and systems science / Informatik / Informatik, data- och systemvetenskap / Information and communication technologies / Information Technology / Internet / Komplexa system - mikrodataanalys / Local government / Management / New public management / NPM / Policy Implementation / Politics / Project management / Public administration / Public sector / Public services / Resource allocation / Risk levels / Risk reduction / SAMHÄLLSVETENSKAP / SOCIAL SCIENCES / Statistics, computer and systems science / Statistik, data- och systemvetenskap / Sweden / Urban management / Örebro