Asset Details
Do you wish to reserve the book?
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
Hey, we have placed the reservation for you!
By the way, why not check out events that you can attend while you pick your title.
Oops! Something went wrong.
Looks like we were not able to place the reservation. Kindly try again later.
Are you sure you want to remove the book from the shelf?
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
Do you wish to request the book?
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
Please be aware that the book you have requested cannot be checked out. If you would like to checkout this book, you can reserve another copy
We have requested the book for you!
Your request is successful and it will be processed during the Library working hours. Please check the status of your request in My Requests.
Oops! Something went wrong.
Looks like we were not able to place your request. Kindly try again later.
Journal Article
When You Work with a Superman, Will You Also Fly? An Empirical Study of the Impact of Coworkers on Performance
2019
Overview
We examine a large operational data set in a casual restaurant setting to study how coworkers’ sales ability level affects other workers’ sales performance. We find that waiters react nonlinearly to their coworkers’ ability. In particular, when coworkers’ overall sales ability is low, increasing this ability may prompt waiters to redouble both upselling and cross-selling efforts. When overall coworkers’ ability is high, however, further increasing their ability may trigger waiters to reduce sales efforts. Our empirical findings imply that, to maximize sales, managers should mix waiters with heterogeneous ability levels during the same shift. Through a counterfactual analysis, we find that considering the inverted U-shaped peer effects when optimizing current waiters’ schedules without changing their utilization may increase total sales by approximately 2.48% at no extra cost.
This paper was accepted by Vishal Gaur, operations management.
Publisher
INFORMS,Institute for Operations Research and the Management Sciences
