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Journal Article
Reinforcing QFD with group support systems
1995
Overview
Over the last decade quality function deployment or QFD, thanks to
the efforts of Akao and others, has gained widespread popularity in its
applicability to business and industry. Many organizations have adopted
it as a tool of continuous improvement in their quest for quality
through total quality management (TQM). QFD in simple terms, has been
looked on as a mechanism of translating the customers' expectations of a
particular product or service into product planning, parts development,
process planning, and production planning. Explores the robustness of
QFD for translating the available knowledge within a product design
group into appropriate design choices, ones that consider the customer's
view of quality throughout the product's entire life cycle. Conventional
QFD analysis allows equity of participation through
\"consensus\", but often trades outcomes influenced by
expertise for those attained with \"fairness\". This process
may lead to less than optimal results. Discusses the role of group
support systems (GSS) to improve the qualitative discussion of the whats
and the hows in the QFD process. Also introduces influence allocation
processes, methods that allow differential weighting of participants and
an incremental usage of knowledge within groups. Discusses their
potential impact for QFD analysis.
Publisher
MCB UP Ltd,Emerald Group Publishing Limited
Subject
