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An Investigation of the Effectiveness of Employee Grievance Handling within the National Department of Justice and Constitutional Development in South Africa
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An Investigation of the Effectiveness of Employee Grievance Handling within the National Department of Justice and Constitutional Development in South Africa
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Journal Article
An Investigation of the Effectiveness of Employee Grievance Handling within the National Department of Justice and Constitutional Development in South Africa
2025
Overview
Any employee who has a grievance is entitled to make use of the Grievance Procedure. A grievance is any feeling of dissatisfaction or perceived unfair treatment employees experience regarding their work and employment situation, constituting a grievance of right. The primary aim of this study is to understand the mechanisms and processes related to the handling of grievance procedures in the DoJ & CD. The objective is to establish what knowledge employees have of the process of lodging a grievance and to gauge their perceptions of the process. The aim of the Grievance Procedure is to enable employees to have their grievances resolved fairly, quickly and at the earliest possible stage. No shop steward shall be victimised for advising or representing an employee lodging a grievance. An effective grievance management system plays an important role in the workplace and reduces unnecessary time delays for the employee’s time on production. The existence of effective grievance management procedures decreases the need for arbitration action because the supervisor knows that the employees can protect themselves and that protests will be heard by higher management.
Publisher
Adonis & Abbey,Adonis & Abbey Publishers Ltd
