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The need to use benchmarking in performance analysis of human resources in the public sector
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Journal Article
The need to use benchmarking in performance analysis of human resources in the public sector
2017
Overview
Due to global competition and rapid economic and social changes, the environment, in which public sector entities work, is changing and this raises serious challenges regarding their position on the market, their reputation and even their existence. In order to progress, and sometimes even to survive, these have to be up to date with the latest trends, to adopt changes and to update their practices. Benchmarking is an effective tool to achieve improved performance through continuous monitoring and comparison with similar entities enjoying success. Consequently, in order to be successful, the process of bench-marking has to identify the best practices and determine the way these practices could be adopted by other institutions as well. Human resources in the public sector have to admit that their role is to create value and to provide bench-marking with those tools to obtain value, by measuring the difference between opportunities and strategic plans set out by the management. Through this paper, we intend to analyze the conceptual aspects and the stages of carrying out a bench-marking project, whose knowledge will largely contribute to a substantial improvement of the human resources management in public sector institutions.
Publisher
Romanian Society for Quality Assurance
Subject
