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Book Chapter
Make Processes Transparent to Expose Waste
2012
Overview
Making processes transparent is a prerequisite for sustainable and cost reduction. The purpose of process transparency is to let the processes speak to capture the ‘‘voice of the process.” This chapter discusses what that means, and two steps are recommended for achieving that goal. Company must use a supplier‐input‐process‐output‐customer (SIPOC) map to help scope the effort and create a value stream map (VSM) to capture the workflow in detail, along with relevant process data. The chapter focuses on the use of VSMs in the context of an identified project. Creating a value stream map will allow the company and top managements to understand which activities are happening, in what order, and at what levels of performance from end to end. Data monitoring will help to evaluate process performance in terms of throughput, cycle time, setup time, wait time, WIP waiting to be worked on, process downtime/uptime, defect/rework rates, and so on.
Publisher
John Wiley & Sons, Inc
Subject
ISBN
0470539577, 9780470539576
