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Quality Dimensions in Higher Education in Egypt
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Journal Article
Quality Dimensions in Higher Education in Egypt
2020
Overview
The Egyptian higher education system has become increasingly emphasized on quality, illustrated in quality initiatives emanated by the establishment of the National Authority for Quality Assurance and Accreditation of Education (NAQAAE) to ensure quality education in Egypt. This paper aims to establish and test dimensions for measuring service quality in higher education, through conducting a comparative study between accredited colleges by NAQAAE represented in College of Management and Technology - AASTMT and non-accredited colleges represented in Faculty of Commerce - Alexandria University. A positivist research philosophy and mixed research methods were used. Data were collected by conducting questionnaire surveys and semistructured interviews: 550 questionnaire surveys were distributed, 500 students completed their respective surveys that were distributed evenly between the two university and 14 staff members participated in the qualitative data collection by interviewing seven staff members from each university. The findings of the study revealed the existence of a wide gap in quality dimensions and implementation between the two studied universities.
Publisher
جامعة عين شمس - كلية التجارة
Subject
