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Artificial Intelligence in Hotel Management Experiences of Switzerland and China
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Journal Article
Artificial Intelligence in Hotel Management Experiences of Switzerland and China
2024
Overview
Artificial Intelligence nowadays prevails in many fields; medicine, education, military, and banking. The current paper aims at shedding light on the role of artificial intelligence in hotels management by using smart applications and robots to improve guests' service, maintaining their loyalty, along with marketing the hotel service and enhancing safety, and eventually increasing incomes. It is noteworthy that this paper included experiences of China and Switzerland using robots and Chatbots hotels, and found that the new experience as much as it has positive sides, it also had negative reviews as any new experience takes time and effort to be improved.
Publisher
جامعة عبدالحميد بن باديس مستغانم - كلية العلوم الاقتصادية والتجارية وعلوم التسيير - مخبر استراتيجية التحول الى اقتصاد أخضر
Subject
