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The Role of Applying Lean Management in Ports to Increase Customer Satisfaction
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Journal Article
The Role of Applying Lean Management in Ports to Increase Customer Satisfaction
2025
Overview
This research focuses on the importance of domestic cargo and local customers in port operations, emphasizing their substantial contribution to the gross volume of cargo handled. However, challenges exist regarding customers' experiences with landside operations and the quality of customer service. So, this Research focuses on applying lean management in Egyptian ports especially in landside operations and identify solutions to these issues using lean techniques, exploring various strategies to enhance service delivery for local customers and improve port profitability and competitiveness. The Suez Canal Container Terminal (SCCT) will serve as a case study to illustrate these concepts and use a comparison study of port landside operations based on knowing the differences before and after the application of lean management in SCCT. The research tested four variables related to landside operations in the port: Truck Turnaround Time, Truck Waiting time, Total Export, Total Import in total comparison period of 6 years divided to months, 3 years (36 months) before applying lean applications in 3 years (36 months) after applying lean management in the port. There were significant differences in three variables before and after the applications of lean management, the average number of monthly truck waiting time was decreased by around 15 hours and the average of monthly total exports have been increased with around 1770 TEUs/month, and the monthly average of total import also increased with around 864 TEUs/ month, while the applied study did not find big differences between the average Truck Turnaround time before and after the application of the lean management for the landside operations in Suez Canal Container Terminal. The research gave some recommendations related to the expansion in applying lean methods in ports to improve the processes of the operations in landside and seaside operations such as addressing the problems in different operations levels and identifying root causes to implement effective solutions.
Publisher
جامعة بني سويف - كلية السياسة والاقتصاد
Subject
