Journal Article

Identificación de las capacidades de innovación de las empresas de Tecnologías de la Información y Comunicación en el contexto de un país emergente

Macias Urrego, Jackeline, García Pineda, Vanessa

2025

Overview

In recent years, the rapidly changing landscape of society and the economy has compelled organizations to adapt and innovate. Information and communication technologies (ICTs) have seen significant advancements in hardware and software. However, many companies within the ICT sector often overlook the need to infuse innovation into areas beyond ICT development and infrastructure. This study evaluates the innovation capabilities of medium-sized enterprises providing Information Technology Service Management (ITSM) in Medellín, Colombia. Utilizing a structural equation model, the study examined causal variables related to competitiveness and innovation capacity. Of the 42 variables considered, seven, including corporate branding evaluation, sustainable development, and improvisation capability, showed results below the normal threshold. The ICT sector, focused on the development and provision of technological and Industry 4.0-related services, continuously evolves. This model contributes to assessing and achieving that objective. En años recientes, la sociedad y la economía han experimentado cambios significativos que han requerido que las organizaciones se reinventen y se adapten a nuevas metodologías y procesos, lo cual se logra a través de la innovación. A pesar de los avances en tecnologías de información y comunicación (TIC), las empresas de este sector no siempre reconocen la necesidad de incorporar la innovación en áreas más allá del desarrollo y la infraestructura de las TIC. Este estudio se enfoca en evaluar las capacidadesde innovación de empresas medianas que ofrecen Servicio de Gestión de Tecnología de la Información (ITSM) en el sector de las TIC en Medellín, Colombia, mediante un modelo de ecuaciones estructurales. Los resultados señalan que solo siete de las 42 variables del modelo obtuvieron resultados inferiores al umbral normal. Estas siete variables incluyen la evaluación de la marca corporativa, el desarrollo sostenible y la capacidad de improvisación. El sector de TIC se encuentra en constante innovación debido a su enfoque en el desarrollo y provisión de servicios relacionados con la tecnología y la Industria 4.0. El modelo propuesto puede contribuir a la evaluación de dichas capacidades y alcanzar ese objetivo.

• Subject: 016 firms performed telecommunications and software development activities in 2014 (MINTIC et al / 19 pandemic (Kitukutha et al / 2015 / 2020 / 2021 / 2021) becausesociety needed to adapt to a different daily life and carry out different regular activities through information and communications technologies (Zimmerling & Chen / 5 trillion / 5% of the world's gdp / according to The World Bank the global digital economy was worth usd 11 / and change and adaptation had to be immediate (Kwon et al / and tools that / Antioquia concentrates a large part of these companies / As a result / capacidades de innovación / development / emerging country / However / ICT organizations have become essential service and product providers because they are responsible for the activities / ICT sector / In 2016 / In Colombia / Industria 4 / industry 4 / innovation capabilities / INTRODUCTIONInformation and communications technologies have been an essential part in the development of society and the economy in recent years (Zambrano / modelado de ecuaciones estructurales / Most of these companies are located in the central region of the country (García Pineda & Macías Urrego / of these regions / país emergente / Sector TIC / society was not ready for this / structural equation modelling / the demand for this type of services has increased worldwide / there are approximately 4 / Therefore / This figure is expected to reach 25% in less than a decade / This has been more evident since the beginning of the COVID / with most of them (80%) headquartered in the city of Medellín (SENA et al