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A Review of Facilities Management at Two Higher Education Institutions in Gauteng: A Comparative Case Study
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A Review of Facilities Management at Two Higher Education Institutions in Gauteng: A Comparative Case Study
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Dissertation
A Review of Facilities Management at Two Higher Education Institutions in Gauteng: A Comparative Case Study
2016
Overview
Facilities Management supports the primary functions of teaching and research at higher education institutions, but it is often viewed as an area of cost containment rather a tool for achieving strategic growth. This view often results in an inefficient FM structure. The study reviews the efficacy of key aspects of facilities management structure including centralisation, decentralisation, service level management, strategic alignment and sourcing strategies.A multiple case study was undertaken at the facilities management divisions at two universities based in Gauteng Province, South Africa. The universities were both large, multi-campus facilities and were chosen based on their differing approach to facilities management. The case study method was suitable for this study as it provided in depth knowledge and observation within the institutions. Structured interviews were conducted with 8 senior managers at the institutions and data was collected using a mixed method approach. The Delphi technique was conducted with these senior managers in order to achieve consensus on the most significant factors influencing the future direction of facilities management.The findings provide empirical insights of how the facilities management is structured, and which worked more effectively at these higher education institutions. Valuable insights were found regarding centralising and decentralising, service level management, and alignment with strategic goals. The research also found advantages and disadvantages in the various sourcing strategies, and such information would be valuable to the practitioners for the purposes of benchmarking and improvement in the industry. The research fulfils an identified need to improve the efficacy of facilities management at higher education institutions.In order to improve validity, the two universities selected had differing approaches to Facilities Management. However, the findings may lack generalisability due to the limitations of the case study methodology.
Publisher
ProQuest Dissertations & Theses
Subject
ISBN
9798738673115
