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Employer satisfaction and contract training programs at community colleges in the state of Maryland
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Employer satisfaction and contract training programs at community colleges in the state of Maryland
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Dissertation
Employer satisfaction and contract training programs at community colleges in the state of Maryland
2007
Overview
The purpose of this study was to examine employer satisfaction with contract training programs provided by community colleges in the state of Maryland. Data from previous studies and the literature suggested that eight variables help to determine employer satisfaction: (a) employer participation in program design, (b) customization of program content, (c) customization of mode of delivery, (d) flexibility of course and program scheduling, (e) contract pricing, (f) use of instructors with business and industry experience, (g) availability of institutional resources, and (h) employee-student persistence. The study employed a quantitative non-experimental research design to answer the research questions and the methodology used was descriptive survey research. The survey instrument consisted of 21 closed-end questions and was mailed to a population of approximately N = 752 employer organizations that received customized credit or non-credit training by contract arrangement with community colleges in the state of Maryland during the period July 1, 2004 through June 30, 2006. The Malcolm Baldrige Criteria for Performance Excellence Core Values and Concepts served as the conceptual framework for this study. The researcher used the statistical applications of the Statistical Package for Social Sciences (SPSS) which included mean, frequency, percent, Pearson correlations, Spearman rho correlations and regression analysis to analyze the quantitative data. The study showed that the independent variables: (a) employer participation in program design, (b) flexibility of course and program scheduling, and (c) availability of institutional resources, were the most significant predictors of employer satisfaction in the state of Maryland. The research also showed that employers were overwhelmingly satisfied with the contract training programs provided by community colleges in Maryland. The most important training courses needed by the respondents were: (a) basic skills (reading, math), (b) English as a second language, (c) career planning/goal setting, (d) personnel/labor laws, and (e) supervision/leadership.
Publisher
ProQuest Dissertations & Theses
ISBN
1109962924, 9781109962925
