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Trade Publication Article
Partners in Progress
2007
Overview
So far in 2007, ICBA has launched three new Preferred Service Provider (PSP) programs -- all developed to provide unique value to ICBA member banks -- which round out the 20 other existing PSP programs. The first program launched this year is with Didier Printing, a manufacturer of secure credit and debit cards. Turning to customer relationship management, or CRM, an area that has proven profitable over the years for large money-center banks and played a large role in improving their customer service capabilities, ICBA kicked-off a program with InBusiness Services Inc, of Nashville, TN. And just last month, ICBA selected Fidelity National Information Systems as its newest preferred service provider for core data and item processing.
Publisher
Independent Community Bankers of America
