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Transform customer experience : how to achieve customer success and create exceptional CX
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Book
Transform customer experience : how to achieve customer success and create exceptional CX
2019
Available to read in the library!
Overview
How do you attract and retain customers in a world where they're writing the rules? The corporate landscape is in a state of upheaval with a highly contested global marketplace and customers who demand a personalised experience across multiple channels. Performance metrics now focus on increasing customer satisfaction and minimising customer effort. This book offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments.
Publisher
John Wiley and Sons Australia, Ltd
Subject
ISBN
9780730368366, 073036836X
Item info:
1
item available
1
item total in all locations
| Call Number | Copies | Material | Location |
|---|---|---|---|
| HF5415.55.V55 2019 | 1 | BOOK | AUTOSTORE |
