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"Kelleher, Bob"
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Employee engagement for dummies
Learn to implement the necessary plans to create and sustain an engaging culture for your employees. This guide shows you how to attract and retain the best people while boosting their productivity, morale, and creativity.
Book
What Is Your Employment Brand?
The company leaders are diligent about understanding their customer demographics and buying patterns, using external research consultants, video cameras, focus groups, internal research, and interviews to better understand who their customers are and what they're buying. Unlike the retail chain, Timberland employees are highly engaged and they have a low voluntary turnover rate. Timberland is also highly profitable-a correlation supported by the many engagement researchers, including Gallup, Mercer, and the Corporate Leadership Council.
Trade Publication Article
Louder than words : ten employee engagement steps that drive results
\"In this book, renowned thought leader and speaker Bob Kelleher makes the case that employee engagement is a recipe for sustained high performance across all staff levels\"--Page 4 of cover.
Book
Are Your Leaders Ready for Creativeship?
The historical definition of leadership has been carted off and tossed in the \"no longer needed\" dumpster, along with the CD player, help wanted newspaper ads, corner video stores, traditional job descriptions, and employee service award programs. Creativeship allows a business to compete and thrive in this world of unprecedented technological advances, globalization, shifting economic drivers, government intervention, changing workforce demographics, vastly different motivational drivers with Gen X and Gen Y and the emergence of corporate social responsibility as a motivational driver. Recent studies show that Gen Y'ers are three times more motivated by career development opportunities than financial rewards. * Bob Kelleher is a bestselling author, keynote speakei. and founder and president of The Employee Engagement Group.
Trade Publication Article
Customer experience for dummies
You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers.
Book
Social Media's Impact on Your Brand
While companies need to leverage social media by posting recent wins, new products or services, job openings, key promotions and hires, and other company news, the real magic occurs when customers become brand ambassadors. The Darker Side Many companies are afraid of the potential downside of social media (employees saying the wrong thing, bad mouthing the employer, inadvertently sharing confidential information publicly, customers saying negative things about their establishment). United ultimately offered an apology, reimbursement, and now includes \"United Breaks Guitars\" as a customer service training video.
Trade Publication Article
The Death of the Performance Appraisal
According to Gallup, 70 percent of an employee's engagement is dependent on satisfaction with their manager. Sanborn Head and Associates, a NH-based consulting engineering firm, and Beacon Communities, a Bostonbased property development and management firm, have implemented a quarterly check-in process in lieu of traditional performance appraisals.
Trade Publication Article
The Good, Bad and Ugly - Social Media's Impact On Your Brand
To keep our case study examples within the airline industry, there is a well known customer service case study known simply as \"United Breaks Guitars,\" featuring Canadian musician Dave Carroll. [...]oh, United ultimately offered an apology, reimbursement, and now includes \"United Breaks Guitars\" as a customer service training video. [...]these three companies also excel at tri-branding. Tri-branding is an amazing opportunity to leverage social media as your brand accelerator. [Į3 Bob Kelleher is a speaker, thought leader, and author of Creativeship: A Novel for Evolving Leaders.
Trade Publication Article
Creativeship
In the author's book, Creativeship, he tells the story of retiring management consultant Joe Daniels who is anxious. Leadership, Joe realizes, has morphed into Creativeship -- the need to build sustainable cultures and business models. Though Joe is a fictitious character, his experiences, anecdotes, lessons and recommendations are real. Through his story you learn that to be sustainable in this world of technological advances, globalization, shifting economic drivers, changing workforce demographics, and corporate social responsibility firms need to invest energies and resources in six interrelated Creativeship priorities: 1. purpose, 2. engagement, 3. performance, 4. innovation, 5. tri-branding, and 6. global growth.
Trade Publication Article