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Grounded on stakeholder theory and contemporary corporate social responsibility (CSR) literature, this study aims to investigate the broad categories of CSR programs (CSRPs) of scheduled banks and nonbanking financial institutions of Bangladesh Bank (the central bank of Bangladesh). This study also attempts to build the relationship between CSRPs and community perceptions of societal progress. Qualitative and quantitative methods were used to analyze the data collected from primary and secondary sources. The findings of this study show that CSRPs positively influence community perceptions of societal progress. The results of this study will have significant practical implications on societal progress and future research on CSR and community development.

Brand Service Recovery Strategies (BSRS) have garnered significant attention due to their transformative potential in traditional business practices. However, the precise influence of BSRS on fostering positive Electronic Word of Mouth (eWOM) remains inadequately elucidated within the academic literature. Most scholarly investigations have tended to adopt either a theoretical perspective or have overlooked intermediary factors, particularly the role of consumer attitudes toward the brand. Drawing upon the Social Exchange Theory, this study presents an empirical model that seeks to examine whether consumer attitude toward the brand mediates the relationship between BSRS and positive eWOM. Based on survey data from 292 Executive MBA students in a large Chinese university, our study confirms that BSRS strongly impact consumer attitudes, leading to increased positive eWOM. Additionally, we discover that consumer power plays a moderating role, highlighting its contextual importance in this relationship. This study provides vital practical insights for businesses, emphasizing the need for comprehensive strategies involving BSRS, fostering positive consumer attitudes, active eWOM engagement, tailored approaches for consumer power, and ongoing adaptation to customer feedback, all contributing to improved brand perception and customer satisfaction in today’s business environment. Plain Language Summary Brand Service Recovery and Positive eWOM This study builds on the social exchange theory to offer and empirically test a model exploring whether consumer attitude toward the brand mediates the relationship between BSRS and positive eWOM. Using data from surveys of 292 participants enrolled in Executive Master of Business Administration program of large public sector university in China, we tested a proposed model using regression analysis. The empirical results support our predictions that BSRS affect consumer attitude toward the brand, which, in turn, affect positive eWOM. These outcomes establish attitude toward the brand as positive mediator in the relationship between BSRS and a positive eWOM. Additionally, the consumer power also moderated this relationship. Managerial implications therefore are presented.

The present study has concentrated on online crisis response strategies that stimulate online purchase and the acceptance of online purchase intention (OPI) in the marketplace. However, few studies have examined the online crisis response strategies undertaken to alleviate the online crisis. Therefore, on the basis of the Stimulus Organism Response framework and online crisis response strategies, this study offered and tested a model that inspected the effect of online crisis response strategies on OPI through online brand attitude (OBA). Brand perceived usefulness (BPU) was observed as a borderline condition between OBA and OPI. We recruited 392 working professionals undertaking the Master of Business Administration program at a large public university in China. The results suggest that OBA mediates the association between online crisis response strategies and OPI. Similarly, BPU moderates the association between OBA and OPI. The responses with high BPU maximize the effect of online crisis response strategies on OBA. On the basis of the study outcomes, contributions to theory and practice, limitations, and future guidelines are well discussed.

The COVID-19 pandemic has greatly affected economies around the world, causing record unemployment rates that have exacerbated the already prevalent job insecurity, thereby leading to psychological distress among many individuals. The present study aims to reveal the underlying mechanisms of psychological distress induced by the COVID-19 pandemic among job-insecure employees and to identify one of the emotion regulation strategies (i.e., cognitive reappraisal) as a protective factor that mitigates psychological distress. Drawing upon transactional theory, we proposed and tested a moderated mediation model, wherein cognitive reappraisal serves as a moderator of the direct and indirect relationship between job insecurity and psychological distress via stress appraisals (i.e., threat appraisal and challenge appraisal) based on data from 922 employees. Results show that threat appraisal and challenge appraisal positively and negatively mediate the relationship between job insecurity and psychological distress, respectively. Furthermore, as an emotion regulation strategy, cognitive reappraisal mitigates psychological distress among job-insecure employees, weakens the positive indirect effect of threat appraisal, but intensifies the negative indirect effect of challenge appraisal. Our findings suggest that cognition plays an important role in individuals’ emotional reactions to COVID-19-related stress, and cognition reappraisal is an effective emotion regulation strategy in mitigating psychological distress. Therefore, cognition reappraisal skills should be improved to reduce psychological distress induced by COVID-19 pandemic.

This study addressed the underlying mechanisms through which future time perspective (FTP) motivates entrepreneurial career intention. By focusing on entrepreneurship as an important career decision for individual sustainable career development, we argued that the generic use of a learning orientation approach mediates the effect of the presence of an extended FTP on individual entrepreneurial career intention. We also posited that entrepreneurial passion for founding moderates the relationship between learning orientation and individual entrepreneurial career intention. Using a survey data of 416 students attending a Chinese public sector university, we found that FTP enhanced learning orientation, which, in turn, stimulated entrepreneurial career intention. Moreover, the positive relationship between learning orientation and entrepreneurial career intention became strong as entrepreneurial passion for founding increased. Results were discussed in terms of implications for theory and practice.

Purpose Stewardship behavior is an important embodiment of the spirit of employee ownership, which is critical to the sustainability of companies, especially under the influence of the COVID-19 epidemic. Most previous studies have focused on how to motivate employees’ stewardship behavior, but little is known about how stewardship behavior affects employees themselves. The purpose of this study is to explore how employee stewardship behavior affects their work-family interface based on the conservation of resources (COR) theory. Design/methodology/approach In this study, structural equation modeling was conducted using two-wave survey data from 323 employees through three internet companies in Southern China. Findings Results reveal that engaging in stewardship behavior is positively correlated with both positive emotion and emotional exhaustion. Positive emotion and emotional exhaustion, in turn, mediate the effects of stewardship behavior on work–home interface. Family motivation influences the strength of the relationships between positive emotion or emotional exhaustion and work–family interface, that is, high family motivation strengthens the positive association between positive emotion and work–family enrichment and weakens the positive association between emotional exhaustion and work–family conflict. Practical implications This study suggests that managers should give employees more support and care to ease the worries of engaging in stewardship behavior. Also, organizations should recruit employees with high family motivation, which can reduce the negative effects of stewardship behavior on work–-family interface. Originality/value Based on an actor’s perspective, this study examines both the positive and negative effects of stewardship behavior on employees themselves, thereby increasing understanding of the dual effect of stewardship behavior. In addition, this study further elucidates the mechanisms that moderate the positive and negative effects of individual family motivation on their engagement in stewardship behavior within the COR theory.

PurposeThis study examines the associations among specific personality traits, job search strategies (JSSs) and job search outcomes.Design/methodology/approachTime-lagged data (three-waves) were collected from 528 Chinese graduating students. Structural equation modeling (SEM) was used to test the proposed hypotheses.FindingsThe results revealed a positive association between conscientiousness and both a focused job search strategy (FJSS) and an exploratory job search strategy (EJSS). Neuroticism was positively related to a haphazard job search strategy (HJSS), but negatively associated with both a FJSS and an EJSS. Moreover, FJSS and EJSS were positively related to both the number of job offers (NJOs) and the number of satisfied job offers (NSJOs). However, compared with FJSS, EJSS explained more variance in NJOs but less in NSJOs. Additional analysis showed a significant positive association between conscientiousness and job search intensity (JSI), but no significant relationship between neuroticism and JSI. JSI had significant associations with both NJOs and NSJOs. Further, FJSS and EJSS mediated the association between focal personality traits and both NJOs and NSJOs. Additionally, JSI also mediated the association between conscientiousness and both NJOs and NSJOs.Originality/valuePrevious research has confirmed that JSSs (Stevens and Turban, 2001) are consequential for important job search outcomes. However, whether fresh job seekers are predisposed to the use of JSSs is yet to be explored. This study adds to the job search literature by filling this void.