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9/11. Tornadoes. Emergency preparedness. Whether explaining parts per million to a community exposed to contaminated groundwater or launching a campaign to encourage home carbon monoxide testing, an effective message is paramount to the desired result: an increased understanding of health risk.   Communicating Environmental Risk in Multiethnic Communities is the first book to address the theory and practice of disseminating disaster warnings and hazard education messages to multiethnic communities. Authors Michael K. Lindell and Ronald W. Perry introduce theory-based reasoning as a basis for understanding warning dissemination and public education, devoting specific attention to the community context of emergency warning delivery and response. Through these principles of human behavior, readers can apply risk communication information to virtually any specific disaster agent with which they may be concerned. This volume is recommended for practitioners in private emergency management and federal, state, and local governments, as well as students studying risk communication, health communication, emergency management, and environmental policy and management.

Particularly since the 11 September terrorist attacks in the USA, much attention has been given to the development and implementation of incident management systems (IMS). The IMS is a tool for marshalling pre-identified and pre-assembled resources to respond to an emergency or disaster. IMS is particularly useful when personnel and resources from many agencies and jurisdictions are required to manage large incidents successfully. While many IMS have been devised over the years, their use remains intermittent. This paper traces the evolution of IMS, reviews how it can be integrated into jurisdictional emergency and disaster management, and specifies the structures that are used in most incident management systems at the municipal level.

This article examines the interrelationships among employee trust in the chief executive of the organization, trust in the organization and work satisfaction. These three concepts capture the essential experience of the employee's work life, but their interrelationships have been more often a subject for speculation than for research. Employees in one government organization and one manufacturing firm offered their visions of critical features in managerial trust and organizational trust. With respect to defining chief executive trust, employees emphasized the manager's employee orientation, honesty, ability, fairness and forthrightness. Critical features that employees used to define organizational trust included the social significance of organizational mission, quality of output, and the organization's persistence beyond the human lifespan. Trust in the chief executive and organizational trust were found to be uncorrelated with one another, as expected from the conceptual review. Instead, these variables were conceptually linked through their individual relationships with employee work satisfaction.

Facing the Unexpected presents the wealth of information derived from disasters around the world over the past 25 years. The authors explore how these findings can improve disaster programs, identify remaining research needs, and discuss disaster within the broader context of sustainable development. How do different people think about disaster? Are we more likely to panic or to respond with altruism? Why are 110 people killed in a Valujet crash considered disaster victims while the 50,000 killed annually in traffic accidents in the U.S. are not? At the crossroads of social, cultural, and economic factors, this book examines these and other compelling questions. The authors review the influences that shape the U.S. governmental system for disaster planning and response, the effectiveness of local emergency agencies, and the level of professionalism in the field. They also compare technological versus natural disaster and examine the impact of technology on disaster programs.

Employee trust is an integral part of the organizational behavior lexicon, but professional use seems to employ different referents for the trust invested. The goal here is to focus on a specific referent for trust — managers — and examine the extent to which trust varies among different levels of management. The data analyzed come from a larger study of two organizations, a large municipal fire department and a private manufacturing company. Three classes of variables are tested as a model of antecedent correlates of managerial trust: characteristics of the trustee (gender, ethnicity, years worked under the manager), characteristics of the organization (layoffs, managerial turnover), and characteristics of the manager (technical expertise and credibility). Although there were differences by manager (supervisor vs. CEO) and between the organizations, regression analyses indicate that overall the model fits the data well.

Particularly since the September 11th attacks on the World Trade Center and the Pentagon, there has been renewed interest in emergency planning in both the private and public sectors. Government emergency planning tends to be conducted by specialized agencies and offices, such as fire departments, police departments or emergency management. Traditionally, most of this planning is oriented toward protecting the public and public structures. Selectively over the decades, some of this planning was oriented toward insuring that government could continue to function following a disaster. At the federal level during the Cold War, much attention was given to the problem of post-nuclear attack government functioning under the rubric of “government continuity.” In the past decade, private sector businesses have begun to plan for business continuity following a variety of disasters including terrorist attacks. In spite of sporadic research indicating that local governments are particularly vulnerable, little attention has been paid to planning for government continuity following disasters or terrorism. This paper reviews the literature on historic disasters and terrorist events to establish the level of danger faced by local government. Then six key planning measures for insuring post-emergency operations are reviewed. Data are presented from a large southwestern U.S. city on levels of municipal department emergency preparedness. The paper closes with a discussion of how human resources departments may be mobilized to make critical and unique contributions to local government preparations for terrorism and disasters.

There is a prevailing assumption in the research literature that disaster exercises produce a wide variety of benefits that promote effective emergency management. Unfortunately, there are few studies available that confirm this assumption. This paper reviews the role of exercises in disaster management and places them within the context of preparedness activities. Within this context, the links among planning, training and exercising are explicated. The potential benefits of exercises are reviewed and hypotheses generated that link exercise experiences with emergency responders' perceptions of planning adequacy, training adequacy, teamwork, response network effectiveness, equipment adequacy and job risk. The effects of two exercises - one dealing with hazardous materials and one with medical mass casualties - are examined using a quasi-experimental research design. The subjects were professional firefighters. Results indicated that successful exercises can enhance perceptions of teamwork, training adequacy, response network effectiveness, job risk, and equipment adequacy. The link between exercise participation and perception of planning adequacy was found to be equivocal.

Purpose - This paper seeks to review the geophysical threats generated by volcanic activity and reports on the technological and social management techniques available to counter those threats. Design/methodology/approach - The information presented was derived from a review of case studies of response to volcanic eruptions in the USA, Europe and Japan. The studies reviewed included both technical papers from geologists and volcanologists and research by social scientists. Findings - The unique relationship between human settlements and volcanoes was described. This was done in the context of special features of volcanic hazards that set them apart from other natural hazards: time frame, multiple impacts, magnitude of destructive potential and predictability. Based on pairing geophysical threats with human safety concerns, three critical social management techniques were described: public education, access controls and evacuation systems. The social science and geophysical principles that underlie the effectiveness of these techniques are described. Practical implications - The review brings together the results of numerous case studies over the years and highlights the hazard management issues that were common across them. Then, with respect to each of the techniques identified, a critique of issues associated with implementation was conducted that draws upon both the geophysical literature and social science literature. In particular, patterns of citizen resistance to public education, access controls and evacuation are described and approaches to implementation that minimize such resistance are suggested. Originality/value - There are many discussions in the geophysics literature of the types and nature of volcanic eruptive behavior. In the social science literature there are discussions of public education strategies for hazards, controlling access to dangerous locations and evacuation systems. This paper pairs geophysical threats with appropriate techniques for protecting populations, specifically within the unique context of volcanic eruptions. There is also discussion of common problems that have arisen when the different techniques have been used in the past and suggestions for ways to avoid those problems. The paper is aimed at professional emergency managers and planners who are faced with managing dangers to populations from volcanicity.

In the USA, terrorist threats captured government attention following 11 September 2001. Cities remain the most likely setting for terrorist incidents. Many cities, building on a successful federal program begun in 1997, have developed metropolitan medical response systems (MMRS) to address the consequences of terrorist incidents. The basic system design has been tested both through drills and incidents - including the attacks on the World Trade Center - and appears to function well. This paper describes the philosophy and elements of the MMRS model. The model has considerable value as a readily exportable strategy for responding to municipal terrorist incidents.

Services provided by these agencies vary, but the more common ones are grants to individual artists and arts organizations, management of cultural facilities, arts education programs, public art programs, arts advocacy, arts calendars, technical assistance to arts organizations, workshops and seminars for individual artists, presentation of arts programs, newsletters and publications, participation in community-development and tourism programs, and publicity and promotion of the arts (Davidson 2001; Dorn 1995; Galligan and Cherbo 2004; Mulcahy 2000). Given the significance of the LAAs and recognizing the policy and administrative leadership roles of their executive directors, gaining insights into their backgrounds can assist us in understanding the education, training, and experience needed to fill these pivotal positions.