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背景：2021年5月台灣新冠疫情首次爆發社區感染，本土確診數及重症個案急遽上升。在疫情衝擊下，醫療機構啟動專責單位收治病人。本院成立COVID-19專責加護病房，護理人員由各單位支援人員所組成，經現況分析發現護理人員執行COVID-19重症病人照護完整率為79.1%，歸納原因為無COVID-19重症照護規範、缺乏完整訓練課程、缺乏教具輔助練習、無實務手冊及滾動式資訊太多。目的：護理人員對COVID-19重症病人照護完整率，由79.1%提升至93.5%，以維護照護品質與病人安全。解決方案：本專案多元策略之改善方案包含：（1）舉辦線上教育訓練；（2）架設滾動式資訊共享平台；（3）錄製「零接觸QR code自助吧」教案；（4）製作實務「COVID-19武功秘笈」；（5）執行「穿著做」重症照護情境模擬訓練教案。結果：經由專案實施改善後，護理人員對於COVID-19重症病人照護完整率，由79.1%提升至98.2%，表示介入措施的成效顯著。結論：藉由提供線上教案及重症照護情境模擬訓練教案等可行之多元改善措施，可有效提升COVID-19重症病人照護完整率。

Background: Clear directions and explanations from nurses related to health behaviors and discharge procedures have been shown to effectively reduce the risk of patient readmission. Nurses thus need to develop good communication skills in order to ensure that their communications help patients become better-informed and less anxious about discharge procedures. Purpose: This research evaluates the communication skills of nurses following two different education interventions. Methods: Experimental design principles for education interventions were followed in this research. Medical nurses certified at the N to N2 level in a municipal hospital in Taipei City were enrolled as participants (N = 78) and divided into an experimental group and control group using stratified purposive randomization. The experimental group received clinical scenario-based simulation education for communication. The control group received standard class-based education for communication. Both groups received a pre-test evaluation and a