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Call of Duty WWII field manual
\"A wholly immersive in-world take on the blockbuster Call of Duty(R) series. Acclaimed for its immersive gameplay and thrilling storylines, Call of Duty(R) has captivated millions of players worldwide since the release of its first game in 2003. Call of Duty(R) Field Manual is an engrossing collector's item for fans of the series. Presented as an official combat-issued handbook that has been misplaced by its owner, the book pairs stunning original illustrations with an engaging narrative that showcases the statistics and history of the essential units, vehicles, weapons, and battlegrounds.\"-- Provided by publisher.
Book
Answer the Call
What happens over time to Indians who spend their working hours answering phone calls from Americans-and acting like Americans themselves? To find out, the authors ofAnswer the Callconducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of \"virtual migration.\" Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans-and for each other.
Call center agents \"migrate\" through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents' sense of place and time changes: agents migrate but still remain, leaving them somewhere in between-between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future.
However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent's greeting at the other end of a toll-free call: \"Hello, my name is Roxanne. How may I help you?\"
eBook
The life and times of Call the midwife : the official companion to seasons one and two
Go behind the scenes of both seasons of the BBC/PBS television show, Call the midwife. Learn how Jennifer Worth's experiences as a midwife among the slums and buzzing dockyards of London's East End in the fifties were brought to life through flawlessly re-created fifties fashions and homes. Immerse yourself in a world that provides a glimpse of history.
Book
Outsourcing and offshoring business services
Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
Book
Smiling Down the Line
Smiling Down the Linetheorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
eBook
