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Smiling Down the Line
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eBook
Smiling Down the Line
2009,2016
Overview
Smiling Down the Linetheorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Publisher
University of Toronto Press,University of Toronto Press, Scholarly Publishing
Subject
Agents de centre d'appels -- Conditions sociales
/ Agents de centre d'appels -- Travail
/ Business
/ BUSINESS & ECONOMICS / Industries / Media & Communications
/ BUSINESS & ECONOMICS / Industries / Service
/ Call center agents -- Employment
/ Call center agents -- Social conditions
/ Centres d'appels (Affaires) -- Gestion
/ POLITICAL SCIENCE / Globalization
/ Service
ISBN
9781442609815, 1442609818, 9781442639942, 1442639946, 9781442697850, 9781442697232, 1442697857, 1442697237
