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Governments are challenged to make an innovation-friendly climate while simultaneously ensuring that business development remain sustainable. Criminal use of the technology—terrorist financing and money laundering—challenges long-run business viability via risk of massive investment flight and public distrust of new players entering the market. Sustainable business models are those that base regulation on a careful risk-based analysis. This study identifies the perceived risks and compares them with the actual level of risk for each category of mobile phone financial services. The comparison reveals that the perceptions do not weigh up to the reality. Based on fieldwork in seven locations where the technology has taken off, this paper finds that providers apply measures that are consistent with international standards to combat money laundering and terrorist financing. It identifies the sometimes non-traditional means the industry uses that both mitigate the risks and are in line with good business practices. Acknowledging that mobile phone financial services are no riskier than other channels, governments are called to treat them as an opportunity to expand access to finance.

This paper examines the drivers of adoption of Internet banking and the linkages among adoption drivers and outcomes (product acquisition, service activity, profitability, loyalty). We relate Internet banking adoption to customer demand for banking services, the availability of alternative channels, customers' efficiency in service coproduction (\"customer efficiency\"), and local Internet banking penetration. We find that customers who have greater transaction demand and higher efficiency, and reside in areas with a greater density of online banking adopters, are faster to adopt online banking after controlling for time, regional, and individual characteristics. Consistent with prior work, we find that customers significantly increase their banking activity, acquire more products, and perform more transactions. These changes in behavior are not associated with short-run increases in customer profitability, but customers who adopt online banking have a lower propensity to leave the bank. Building on these observations we also find that the adoption drivers are linked to the postadoption changes in behavior or profitability. Customers who live in areas with a high branch density or high Internet banking penetration increase their product acquisition and transaction activity more than Internet banking adopters in other regions. Efficient customers and those with high service demand show greater postadoption profitability. This paper was accepted by Sandra Slaughter, information systems.

In this ever-growing competitive banking industry, understanding the effect of electronic banking service quality on customers’ satisfaction and loyalty is the secret to being competitive and successful in the sector. In Ethiopia, measuring service quality in the banking sector is a new paradigm. The primary purpose of this research was to examine the effect of electronic banking (e-Banking) service quality on customer satisfaction in Ethiopia’s emerging banking industry. Data were obtained using a closed-ended structured questionnaire from a total of 385 participants selected using a convenience sampling technique. Frequencies, percentage distributions, group modes, standard deviations, Chi-square correlations, and multinomial logistic regression were employed to analyze the quantitative data. The results confirmed a significant effect of the variables responsiveness, reliability, security and privacy, speed, and convenience on customer satisfaction. Similarly, customer satisfaction with the electronic banking service quality has a significant effect on customer loyalty. System availability, easiness to use, and service charge, on the other hand, have no statistically significant impact on customer satisfaction. Hence, based on the findings of this study, it is recommended that banks should focus on the factors related to responsiveness, reliability, system availability, and speed to maximize customer satisfaction and loyalty. The adoption of electronic banking service that offers a meaningful guarantee takes care of problems promptly, provides services precisely as promised, is always available and quick delivery enables customers to be better satisfied and thus create committed and loyal customers.

Mobile banking has reinvented the banking industry to a new level of mobility. It is a challenge to the banking industry to better prepare for its future to meet the increasingly changing demands of its customers. This empirical study investigates bank customers' preferences between mobile banking and computer online banking and offers some insights for the banking industry to better serve its customers. The results indicate that the respondents significantly prefer mobile banking over computer online banking on several salient attributes. Specifically, the respondents believe that mobile banking, compared with computer online banking, is more reliable, dependable, accurate, and easy to carry around. The findings suggest that the market for mobile banking will continue to expand. So, there is a need for the banking industry to continue to engage its customers 24/7 and to further develop mobile banking to offer high quality services to its customers.

Mobile banking has reinvented the banking industry to a new level of mobility. It is a challenge to the banking industry to better prepare for its future to meet the increasingly changing demands of its customers. This empirical study investigates bank customers' preferences between mobile banking and computer online banking and offers some insights for the banking industry to better serve its customers. The results indicate that the respondents significantly prefer mobile banking over computer online banking on several salient attributes. Specifically, the respondents believe that mobile banking, compared with computer online banking, is more reliable, dependable, accurate, and easy to carry around. The findings suggest that the market for mobile banking will continue to expand. So, there is a need for the banking industry to continue to engage its customers 24/7 and to further develop mobile banking to offer high quality services to its customers.

There is fierce global competition within the banking industry. Therefore, banks endeavor to grow and strive to increase their market share. We analyzed the effect of developing innovative channels of presenting bank services on banks' market share. The statistical population of this research was Shahr bank's central headquarter and its branches in Tehran, Iran. We developed questionnaires for gathering the data. The validity and reliability of the scales were tested by EFA, CFA, experts' opinion, and Cronbach's alpha. We used linear regression to assess the impact of innovative channels, including internet banking, automatic teller machines (ATMs), mobile banking, telephone banking (TB), and point of sales (POS) on banks' market share. The results indicated that some of these channels, including internet banking, POS, and TB, positively affect a bank's market share. The effect of two other platforms, including mobile banking and ATM development, on banks' market share was rejected. The findings of this study expand our understanding of how bank managers can improve their market share by developing innovative e-banking channels.

The massive growth in digital devices and communication has spotlighted the wisdom of doing financial transactions through online banking. In developing Asian economies, online banking technology can strengthen financial systems by developing a solid connection between financial institutions and the local populace. Technology acceptance studies are under-researched in this region, especially with innovative models. Filling the gap, this paper uses a comprehensive model of extended Unified Theory of Acceptance and Use of Technology (UTAUT2), moderated by cultural variables. This will provide new insights into the determinants of technology acceptance by considering cultural effects on individual customers. The authors analyzed the model through structural equation modeling. The results validated performance expectancy, facilitating conditions, habit, perceived security, and price value as important antecedents of behavioral intentions. The cultural dimensions, collectivism, and uncertainty avoidance were found to be significant moderators in explaining behavioral intention and usage behavior for online banking.

Purpose: This article aims to investigate the main drivers of mobile banking among Delhi–NCR consumers. The TAM (technological acceptance model) was used as a framework for this study. Only a few studies have looked at how online banking users in India plan to use other similar services, such as m-banking. In order to do this, a theoretical model was made using the technology acceptance model. This model was then expanded to include the factors that make m-banking users more likely to use mobile banking. These adoption factors include the feeling of being watched, the ability to do things on your own with a mobile device, social dominance, and the role of customer support as a mediator. The use of m-banking is the thing that matters. Scope: In the last two decades, digital mobile devices have become the primary preferred method of consumer communication. Throughout the past year, mobile banking has become increasingly popular. The increasing number of smartphones in use, as well as the government’s push for cashless transactions, provide an opportunity for the Indian banking industry to rapidly expand its usage of mobile and online banking. Methodology: The data were collected through a structured questionnaire distributed to 376 respondents from different sustainable investment classes. The use of convenience sampling was imposed. Structure equation modeling (SEM), reliability, convergence, discriminate validity, and model fitness were achieved through SmartPLS 3. Findings: The study found that the adoption factors had a significant impact on perceived surveillance, mobile self-reliance, and social domination and mediating role of customer support to use mobile banking. These latest findings will inform banks and financial institutions on the rise of m-banking in India, as well as provide insight into digital banking channels and add to the literature on the topic of digital banking adoption.

This study considers the task of applying artificial intelligence to recognize bank fraud. In recent years, due to the COVID-19 pandemic, bank fraud has become even more common due to the massive transition of many operations to online platforms and the creation of many charitable funds that criminals can use to deceive users. The present work focuses on machine learning algorithms as a tool well suited for analyzing and recognizing online banking transactions. The study’s scientific novelty is the development of machine learning models for identifying fraudulent banking transactions and techniques for preprocessing bank data for further comparison and selection of the best results. This paper also details various methods for improving detection accuracy, i.e., handling highly imbalanced datasets, feature transformation, and feature engineering. The proposed model, which is based on an artificial neural network, effectively improves the accuracy of fraudulent transaction detection. The results of the different algorithms are visualized, and the logistic regression algorithm performs the best, with an output AUC value of approximately 0.946. The stacked generalization shows a better AUC of 0.954. The recognition of banking fraud using artificial intelligence algorithms is a topical issue in our digital society.

As the world is gradually moving towards digitization, forgery of vital digital documents has become relatively easy. Therefore, the need for efficient and secure verification and authentication practices of digital documents is also increasing. Self-sovereign identity (SSI) is a set of technologies that build on core concepts in identity management, blockchain technology, and cryptography. SSI enables entities to create fraud-proof verifiable credentials and instantly verify the authenticity of a digital credential. The online document verification solutions must deal with a myriad of issues in regard to privacy and security. Moreover, various challenging and tedious processes have made document verification overly complex and time-consuming which motivated us to conduct this research. This work presents a novel framework for online document verification based on SSI technology. The solution address the complexity and interoperability issues that are present in the current digital document verification systems. We look at a particular use case, i.e., document verification in online loan processing and evaluate how this proposed approach can make an impact on the existing system. Our solution based on SSI standards replaces the intermediary and enables trust between players in the ecosystem. The technology also holds the potential to make the system more efficient, interoperable, and privacy-preserving.