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'Fleming's books are sparklingly sardonic and hilariously angry' - Guardian There is a strong link between the neoliberalisation of higher education over the last 20 years and the psychological hell now endured by its staff and students. While academia was once thought of as the best job in the world - one that fosters autonomy, craft, intrinsic job satisfaction and vocational zeal - you would be hard-pressed to find a lecturer who believes that now. Peter Fleming delves into this new metrics-obsessed, overly hierarchical world to bring out the hidden underbelly of what he terms the 'zombie university'. He examines commercialisation, mental illness and self-harm, the rise of managerialism, students as consumers and evaluators, and the competitive individualism which casts a dark sheen of alienation over departments. Arguing that time has almost run out to reverse this decline, this book shows how academics and students need to act now if they are to begin to fix this broken system.

Socrates in the Boardroom argues that world-class scholars, not administrators, make the best leaders of research universities. Amanda Goodall cuts through the rhetoric and misinformation swirling around this contentious issue--such as the assertion that academics simply don't have the managerial expertise needed to head the world's leading schools--using hard evidence and careful, dispassionate analysis. She shows precisely why experts need leaders who are experts like themselves. Goodall draws from the latest data on the world's premier research universities along with in-depth interviews with top university leaders both past and present, including University of Pennsylvania President Amy Gutmann; Derek Bok and Lawrence Summers, former presidents of Harvard University; John Hood, former vice chancellor of the University of Oxford; Cornell University President David Skorton; and many others. Goodall explains why the most effective leaders are those who have deep expertise in what their organizations actually do. Her findings carry broad implications for the management of higher education, and she demonstrates that the same fundamental principle holds true for other important business sectors as well.

A college is only as strong as its board of trustees. While the media frequently report on threats facing colleges and universities, no sector of higher education is in more danger than private colleges with small endowments and low enrollments. Numerous small private liberal arts colleges could benefit from careful consideration of characteristics and practices of successful trusteeship. In How Boards Lead Small Colleges, Alice Lee Williams Brown and Elizabeth Richmond Hayford focus on small colleges—the kind that seldom attract the attention of researchers. Integrating case studies with theoretical analyses of college governance, they explain the basic responsibilities of boards while demonstrating how some develop practices that fulfill these responsibilities more effectively than others. The book emphasizes strategic planning and collaboration between the board and central administration—advice useful to those governing colleges and universities of all sizes and strengths. For decades, the authors led consortia of small colleges and served on boards of multiple nonprofit organizations. Here, they interview trustees and presidents at dozens of small colleges across multiple states to identify the role governing boards play in building strong private colleges. Encouraging presidents to consider new approaches for working with their boards based on mutual dedication to strengthening institutions, Brown and Hayford also urge trustees to challenge new thinking from their presidents without interfering in internal operations. How Boards Lead Small Colleges is designed to appeal to anyone with a special interest in the future of small private colleges, which play a critical role in the world of higher education.

Les universités mobilisent des outils de gestion pour répondre aux attentes en matière de transparence. Les rares travaux de recherche consacrés à la transparence des universités la présentent dans une seule perspective de redevabilité en phase avec le New Public Management. Or, de nombreux travaux en sciences de gestion mettent en évidence une approche plus large et contrastée de la transparence, fondée sur sa contextualisation. L'étude de la littérature traitant de ce concept et l'analyse de 36 plans stratégiques d'établissements français et québécois permettent de distinguer un nouveau type de transparence jamais identifié dans les recherches antérieures portant sur ce contexte des universités, la transparence capacitante. Détails. Pas de chiffres.

Service encounter incivility is a common phenomenon across a broad spectrum of service industries globally. This paper examined the impact of service encounter incivility on employee job stress, turnover intentions and labor attrition in the fast food service industry in Zimbabwe. The Stressor-Stress-Outcome (SSO) framework and the Emotional labor theory underpinned this investigation. The study targeted frontline employees in the fast food service providers in Harare. An explanatory design and a quantitative approach were adopted. Using randomization and a structured hand administered questionnaire, 254 valid responses were obtained. Findings obtained through covariance based Structural Equation Modelling (SEM) confirmed the significant effect of customer incivility on employee incivility and employee job stress. The findings also revealed that employee incivility affects employee job stress. The positive influence of employee job stress on turnover intentions was also evident. The results were also confirmatory of positive effect of turnover intentions on labor attrition. The paper recommends that fast food service providers should foster contact employee training, better reward strategies, employee recovery and employee empowerment. Customer education on service site processes and procedures, standardisation of processes and technology were also urged to reduce incidences of service encounter incivility and labor turnover in the fast food industry in Zimbabwe.Most businesses face challenges with customer misbehavior at service sites globally. It has been also been observed that employees often retaliate leading to service failure. This research investigates the effect of customer misbehavior and employee retaliation on employee job stress, quitting intent and labor turnover in fast food industry. A structured questionnaire was used to collect data from employees. Results show that both customer misbehavior and employee retaliation cause employee job stress. Affected employees may show low morale, loss of job interest, low concentration and poor productivity. Employee stress explained quitting intentions, which also influenced labor turnover. The research demonstrates that customer misbehavior and employee venting causes loss of frontline staff within fast food service industry. The study encourages fast food businesses to adopt measures that reduce uncivil behaviors. To reduce dysfunctional encounters and labor turnover, using employees’ emotional intelligence, customer education, customer-centric culture and employee empowerment were suggested strategies.

Discussion Pathways to Literacy Learning examines the function of classroom discussion as an essential element in inquiry and literacy learning. McCann, Kahn, and Walter provide examples of classroom discussion activities that have been part of an ongoing partnership between university professors and high school English teachers. The book draws on their research into the effect of discussion on literacy learning and offers examples of activities and guidelines for activities that teachers can use in their own practice. Beyond demonstrating the strong impact that authentic discussions have on learning, the authors show how participation in discussions can be pleasurable and meaningful experiences for adolescents, especially when then can choose the focus for their shared inquiry.

Over the course of his thirteen years as president of Duke University, Richard H. Brodhead spoke at numerous university ceremonies, community forums, and faculty meetings, and even appeared on The Colbert Report. Speaking of Duke collects dozens of these speeches, in which Brodhead speaks both to the special character and history of Duke University and to the general state of higher education. In these essays, Brodhead shows a university thinking its way forward through challenges all institutes of higher education have faced in the twenty-first century, including an expanding global horizon, an economic downturn that has left a diminished sense of opportunity and a shaken faith in the value of liberal arts education, and pressure to think more deeply about issues of equity and inclusion. His audiences range from newly arrived freshmen and new graduates—both facing uncertainty about how to build their future lives—to seasoned faculty members. On other occasions, he makes the case to the general public for the enduring importance of the humanities. What results is a portrait of Duke University in its modern chapter and the social and political climate that it shapes and is shaped by. While these speeches were given on official occasions, they are not impersonal official pronouncements; they are often quite personal and written with grace, humor, and an unwavering belief in the power of education to shape a changing world for the better. Brodhead notes that it is an underappreciated fact that a great deal of the exercise of power by a university leader is done through speaking: by articulating the aspirations of the school and the reasons for its choices, and by voicing the shared sense of mission that gives a learning community its reality. Speaking of Duke accomplishes each of those and demonstrates Brodhead's conviction that higher education is more valuable now than ever.

This article examines the creation and early history of the Institute of Leadership of the Universite de Moncton, which was composed of the professors of the Department of Physical Education. The institute was a unique project that aimed to serve the minority Acadian population of the Atlantic Provinces through the promotion of sports, recreation, and health in French. It evolved from a focus on the training of elite athletes, coaches, and referees to a specialization in research and the development of school curricula and municipal plans aimed at the entire population. The evolution of the institute reflected both Canadian trends in sports programs and the particular circumstances of collective action and nationalism in Acadia.

Since the publication of the first edition of Student Conduct Practice in 2008 the landscape of student conduct has matured and shifted dramatically. As the composition of the overall population and of the student body on campuses across the nation has changed, institutions of higher learning have a greater awareness of the importance of preparing students to function competently in a diverse society. They are seeing student behaviors, such as challenging mores, rules and policies, that reflect the growing polarization and complexity we see in our larger society, and such trends as a marked increase in student mental health challenges as well as changing social dynamics, all of which require a new awareness and a rethinking of policies and responses by conduct professionals, including embracing the a social justice as a lens by which we perform our work. This updated and considerably expanded edition maintains the objectives of the first--to constitute a compendium of current best practices in the administration of student conduct, to summarize the latest thinking on key issues facing practitioners today, and to provide an overview of the role and status of conduct administrators within their institutions. This text invites student conduct administrators to examine current programs and policies to ensure that the spaces that they create during interactions with students are spaces in which all students feel welcome and heard. As we strive to prepare students not only to be productive members of today's workforce, and more importantly to be good people and upright citizens, this text accentuates the delicate balance between responding to regulatory mandates and meeting the educational aims of student conduct. The aim is to offer those with an interest in student conduct and those professionals who are new or seasoned student conduct administrators with both a compendium of chapters on best practices and the background to grapple with the thought-provoking situations

Tourists’ gastronomic experiences are integral to their overall travel satisfaction. Understanding the factors influencing tourists’ perceptions of local cuisine quality is crucial. This study explores the development of quality attribute beliefs among tourists unfamiliar with Vanuatu beef. It focuses on credence and experience quality attributes and their evolution through the purchasing and consumption of Vanuatu beef, considering the influence of personal factors on attribute beliefs. Data from 200 tourists in Vanuatu was analysed using factor analysis, means comparison, and multiple linear regression. The results highlight the influence of tourists’ pre-existing beliefs on credence quality attributes, impacting their post-purchase and consumption beliefs. Additionally, personal factors, especially the importance of credence attributes, significantly affect pre- and post-purchase beliefs about experience quality attributes. However, the importance of experience attributes only affects post-purchase beliefs regarding credence attributes. This research provides valuable insights into the formation of tourists’ beliefs about the quality attributes of local cuisine. The findings are particularly significant as tourists’ gastronomic experiences are closely tied to their overall travel satisfaction. Understanding these dynamics is crucial for enhancing tourists’ experiences in Vanuatu and similar destinations.